Verified Traveler
6.2
/10
Reviewed 51 week(s) ago
I stayed at this hotel for three days with a friend in a twin room. The hotel's location is actually very strategic—close to restaurants, a laundry, a pizza shop, and AEON Mall. However, our stay was less than satisfactory.
The water heater in my room was broken, and although we brought it to your attention, no replacement or solution was provided.
Breakfast was delivered to our room, but the presentation was subpar—I ordered bread with gravy, but no plate was provided, which felt out of place.
Breakfast was promised at 8:00 AM, but it didn't arrive until almost 8:30 AM, even though we had morning activities.
The room wasn't cleaned on the second day, despite being notified.
The bathroom was also problematic—the toilet door was broken and I had to fix it myself. Hot water came out but the pressure was very low, making showering uncomfortable.
The noise from the LRT line, which passed by every five minutes or so, really disturbed my sleep.
On our last day, we didn't get breakfast and were refunded 50 ringgit.
Overall, this hotel has a great location, but the service and maintenance of the facilities are very lacking. If the hotel could improve these aspects, perhaps your next stay would be more enjoyable.
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