This was my first time staying here. The atmosphere is comfortable, with lots of coconut trees and quite spacious, a perfect alternative to a vacation in Puncak or similar. It's quite cool, and I think the swimming pool is kid-friendly and quite spacious, especially since it has a pool. However, I'd give it one star for the room cleaning and the towel-handling procedure for swimming:
1. When I checked in around 3:40 PM, the room was still unclean and looked dirty. There were still clumps of cotton-like dust, the toilet seat still had yellow urine stains, and the area under the bed had cigarette butts and dusty plastic seals for mineral water. The refrigerator had a puddle of brown frost, and there were traces of plastic bags from food and drinks.
2. Getting a towel while swimming. Initially, I was told that if I wanted to use a locker, I had to exchange my room key for one. However, when I asked for a towel, I was asked for the room key instead. I told her I didn't need the locker and asked for a towel because the room key was still with my wife, who was still in the room and hadn't come to the pool. I also didn't want to walk back and forth, it was quite a long way since the towel pick-up point was quite far from the pool. When I was begging, they only gave me one, saying the standard operating procedure was to use the room key, and the limit was only two. When I was swimming with my wife and kids, that meant one of us didn't get a pool towel from the hotel, had to bring our own? This SOP really needs to be improved. There's a limit on swimming towels, and you have to use the room key to exchange them. Few hotels I've stayed in have had that kind of thing.
3. The fruit in the photo was a gift from the hotel, as a form of apology, and also to clean the room while I was out to dinner.
Hopefully, they'll pay attention to the cleanliness of the rooms in the future. Thank you.