Royal Garden Hotel ShangHai

Explore Royal Garden Hotel ShangHai
9.2
Exceptional
From 79 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Traveler Reviews Royal Garden Hotel ShangHai

Number of reviews per page
20
40
Top reviews
Rebecca
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing - we loved it so much - beautiful gardens and very clean - nothing bad can be said - thank you very much
Arshad
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Came here w 3 kids. Amazing property and staff. Really wish all hotels were laid out like this.
Misty
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Loved everything about the property. So beautiful!
Ying Yee
icon-with Children
with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This hotel is absolutely beautiful! The hotel staff are all very friendly and helpful, especially Derek. As foreigners and we use eSIM without a physical phone number, it’s not an easy thing to reserve Disney park tickets. Derek has gone beyond and above to assist us, we feel sorry to take him so much time but his service is just great!
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Jane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Absolutely fantastic from start to finish. The staff couldn’t be more helpful. Room was very clean. The hotel grounds are so stunning, even more so after dark. We were happy just walking around the hotel grounds. If we wanted to go out and about the staff would organise a taxi ( very cheap). Highly recommend. An attraction by itself.
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Ricardo
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Everything perfect
Jane
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Staff were absolutely lovely and so helpful! Very clean. A stunning hotel.
Brandon
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Beautiful property would stay again close to the airport
Mary
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.
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Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very clean hotel, great service and staff really helpful
alan
icon-Business
Business
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Amenities are not in keeping with the appearance of the hotel. Some staff need additional training but others particularly the concierge went beyond. Adjoining room was very noisy at night
Liudmila
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

It's great, comfortable, quiet place with amazing garden! The staff was helpful and breakfast had wide selection of food. The shuttle bus transfer is really good option too
alan
icon-Business
Business
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Amenities don’t match the appearance of the hotel
pik kuen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

the room was clean and the staff very efficient
Connie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

smoking smells! it’s non smoking room with strong smoke smell! the location is good, free shuttle to airport. the room is big and comfortable, except smoking smells
Emiko
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

整体印象非常好,但是酒店很大,办理登记住宿后不知道怎么去房间,也没有一位带路的服务员,问了好几处都说东说西,费了我们很多时间。希望有所改善。
Pierre
icon-Business
Business
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Très propre et confortable Proche de l’aéroport
Katherine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Absolutely wonderful experience. Lovely hotel and amenities.
Jakub
icon-Business
Business
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Ok, but could be better.
Warwick
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Great property tv old tho
Number of reviews per page
20
40