Not super pleased with this stay, especially for the cost. Location was very good and the staff onsite as helpful, although there wasn't much they could do to help with my issues.
We decided to pay more for a king suite, and the room we received was dark and dingy, with a carpeted floor (why?). I caught a glimpse into other (CHEAPER) rooms and they were much brighter. The room was clean but the bathroom had a layer of dust on the wainscotting and dirt on the walls.
Here's what I'm really displeased about: the rooms are advertised as soundproofed which is a full lie and needs to be removed immediately. We heard EVERYTHING in our room -- people coming up and down the stairs, every sound of people walking above, doors opening and closing, hair dryers and even people speaking in quiet voices in the next room. I was very displeased about this since it's the reason I booked the hotel in the first place.
When I complained, I couldn't change rooms since the hotel was full. Staff said they would get in touch with the manager, who wrote to me via email. I have replied 3 times since and not heard a word back.