I had signed up for a certain room, they said it was booked for someone else. It was unoccupied though. They knew the time I was arriving and I had the VIP amenity with Expedia yet at 3pm was when the room was ready. This was the 4th place I stayed at in Morocco, yet it had the most absent staff. I had to ask three times for help with getting heating in the room. The shower pressure if you hit it wrong blasted the entire bathroom with water leaving a huge puddle infront of the sink. This place may be better in summer, except you need to walk to get water bottles. I wasn't told that there was water available on site. They DID help with pickup and drop off. You paid for the driver at the Riad so you do not need to tip or pay them when they get you.