When we checked in late on Wednesday evening, the gentleman who assisted us was excellent. He was very helpful, explained everything clearly, and made us feel welcome. He was truly brilliant.
However, our experience at breakfast the following morning around 9:30am was very disappointing. There was very little breakfast available, only a few croissants left, and there was no coffee or tea. When we asked a member of staff about plates, we were told there were none available and that we should use a tissue instead.
We also received no welcome at all when we arrived for breakfast. One member of staff was sitting there and did not acknowledge us. When we asked about the coffee, we were simply told to tilt the container because it had run out, and what was left was cold.
Overall, while the check-in experience was excellent, the breakfast service was poor and left us feeling disappointed.
What was particularly disappointing was that while we were being told there were no plates available and that we should use tissues instead, a member of staff had time to prepare her own breakfast and was using a plate herself. She was eating pasta from a plate, yet customers were told that no plates were available.
We found this very upsetting and unprofessional. It gave the impression that customers were not being treated with the same level of care and respect as staff. This was very disappointing and left a poor impression of the breakfast service