Overall Ratings & Reviews Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - Adults Only

Next level VIP service worth every penny.

The staff was fabulous. Everything about this resort is fabulous. We’ll go back at least once or twice a year. Love it!!!

Todo bueno Aa

Palafitos is one of the best places I have ever stayed. I am going to visit Mexico and stay at Palafitos again. The area, view from rooms, accommodation standards, restaurants, staffs, I mean, everything is just great about Palafitos.

This is my new favorite place to stay! The service was the best I have ever received and was consistent across the board . Ferdinand, Janet and Alberto were outstanding- extremely attentive and responsive . The property is beautiful and the overwater bungalows are very nice . Great price for what you get . They aren’t kidding when they say “More Inclusive”. Definitely will be back .

This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.

Everything was impeccable! Everyone was great.. food was delicious! We celebrated our 25th anniversary there..

Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.

Amazing

This property is breath taking and the hospitality from start to finish was completely unmatched. We stayed 4 days at the palafitos and 3 at xcarat. Palafitos was by far our favorite place and most memorable given the staff and all around service. We can’t wait to come back for a full week next time!! Aldo, Janet, Alberto, you all made this trip amazing!!!

All staff was friendly and courteous. Special thanks to Yasser anf Fernando and the male bartender near the palafitos check in. Housekeeping services were excellent

Wonderful time !

A wonderful vacation, can’t wait to go back

Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.

Absolutely amazing . What a wonderful & perfect vacation! our butlers Enrique & Fernando were wonderful & took care of our every wish. Alfredo & Daniel were amazing bartenders and always knew our favourite drinks and were always so friendly and wonderful. Gustavo in Ricks bar was an absolute treat! Mixing fun cocktails and always so welcoming. Alberto shuttles you around the resort anytime on the cart and is just so friendly and kind every day! Erik helped us with all the activities and even though the water was to rough to kayak far we were so thankful to him for helping us get to take them out. All the staff just work so hard to make sure your every wish comes true. We plan to come back in February it was so wonderful!

We are going back! The service was like nothing I have ever experienced. We went for a week and it was perfect

Amazing

Pilar, Aimee, and Alberto are the best!

Palafitos was gorgeous and service was amazing. Excellent food and the live music at dinner and by the pool were great entertainment.

This is a beautiful property with plenty of things to do on a daily basis or do nothing at all and relax whatever you like best!