Did not use either the pool nor spa as we arrived quite late. We used the private open air bath, which was pleasant. The building is very old and our room on the lower level had a very musty smell covered by excessive camphor. The reception is on the 6th floor, and our room was on the first floor - very strange, with no elevator going to the lower levels. It made for a difficult and awkward descent and climb for me, as I have respiratory problems. While breakfast was generous, we found the price to be quite steep for a ryokan with no dinner included. The place is isolated, and we were told not to go out at night due to the presence of wild dogs.

The staff were very professional and friendly. Some of the best service I have ever had

Fantastic immersion in Japanese culture with a gorgeous view of the Sea of Japan and the fishing village. Top rate Onsen. Used the shuttle but we were not provided with the pick up location which was very difficult to find. Make sure you book it as it only leaves once a day. The room had no hot water, even though we were informed to run the tap. The heater was in need of cleaning. Very isolated location with no access to other food options. Be prepared for this.

Really lovely ryokan and onsen with beautiful ocean views. The futons were very comfortable, as well. It's a little outside of Wakayama city (about 30 minutes/¥3500 by taxi), but there is a nearby bus and they have a parking area if you are driving. The staff speaks a little English, but don't expect the same level of English that you might get at a larger, urban hotel. Overall, it was very relaxing and I would definitely recommend it.

Very nice staff and great rooms and views

This place was so great I wished I could have stayed longer. The only warning I have is that it is on a mountainside so you will need to bring food with you or take buses/taxis for your lunch and dinner.

The staff was wonderful! Very helpful! The hot springs are amazing

Wonderful baths, beautiful views, delicious Japanese food, exceptionally warm and helpful staff. Truly a wonderful get away. The chef graciously accommodated our vegetarian diet. Staff made sure all our needs were met and helped facilitate transportation for a day trip to Nachi Falls. Amenities were thoughtful. Grounds were under some renovation during our visit, but it was peaceful and very enjoyable. Wakayama station was a convenient hub for coming and going.

Staff were friendly but not informative. They didn’t inform us about the amenities to use for the onsen. Onsen too cramp and products offer are limited. No socks provided in the room too. We booked half board but was told it’s room only. The hot water takes 5 mins to come out. View is beautiful

It's a very pleasant stay with exceptionally good dinner and services. The room is cosy and clean with a beautiful view. The onsens are good too.

Choose one of the three new suites in the annex and you’ll be enjoying a high-end Spa hotel... big rooms with comfy beds, European style shower-room, sun-deck with private hot-tub and great sunset views over the harbour, also enjoyed by the traditional Onsen baths. Evening dinner is pricey but an investment in top quality Japanese Kaiseki - a tasting menu of the best local fish and traditional cuisine. Make sure you book the night before, as there are very few alternatives in the immediate vicinity. There isn’t a lot to do locally but the hotel offers a free shuttle-bus to and from Wakayama centre. Mostly though, you’ll enjoy relaxing on the sun deck watching the fishing boats come and go with their daily catch.

My children are afraid of lizard . Unfortunately , there was one lizard in our washroom during our stay .if you have kids who are afraid of insects , be aware of that

The photos make the hotel look better than it is. It’s tired and too out the way. However, staff were helpful and found us a nice local Japanese restaurant

Very traditional. Could use some TLC in the rooms. Bathhouse lovely. Staff very nice. Traditional breakfast only, but lovely.

スタッフの方々の笑顔、やさしい接客、バリアフリーで、介護の必要な者には大変使いやすいお部屋で、よかったです

朝食の　しらすご飯最高です‼️ｗｗｗ

客房大又靚，食物正常無驚喜，年青職員正常服務，沒有溫泉旅館送客禮儀

夕飯・朝食ともとても美味しくいただきました。お風呂もの気持ち良かったです。館内はやや古さを感じ、迷路みたいに迷ってしまうこともありましたが、綺麗にされていました。ありがとうございました。

從其他住客評價知悉房間較舊，初時有點担心，但入住後覺得並不差，家具可能有點舊，但最重要是房間整潔，員工態度友善，會盡可能提供協助。酒店位置很好，距離機場不遠，附近頗熱鬧，有食店、按摩店及手信店等等，感覺很方便。有泳池及沙灘，還有獨木舟可以限時免費借用。若有機會再到富國島，也會考慮再入住。

とにかく古いね。写真に騙された感じです。横と上からも相当な音漏れ歩くと揺れるなど。あり得ないです。