I booked a 2 bedroom suite back in March. The room I booked was accompanied with photos of modern units with great furnishings. I selected to stay here purely on the quality of the rooms that were pictured.
When I checked in late last week, I was shocked to see we actually only got a 2 bedroom cabin of the type you would expect to see at a caravan park. Now, I will say that the cabin was clean, however, it is not what I booked... at the time I booked, the room type I selected clearly had pictures of the modern apartments.
Reading through some of the other reviews, it seems that there are a few other people that were stung by this misleading advertising. I notice on hotels.com now that the photos for the room type I booked seem to have been removed. It appears this issue must have been called out and then rectified either by hotels.com or the management of the Barham Golf Resort. Either way, if this was corrected, they should have contacted everyone that booked that room type to explain that the images displayed for their room type did not apply and you will get something at a lower quality. If I was notified of this or at least saw photos of the quality of the cabin I actually got, I would have had time to cancel and source alternative accommodation.
I contacted resort who were apologetic but claimed no one else has ever had that problem which goes against some of the other reviews here. Their offer of a comp night at a later date was nice but is useless to me. :(