Hôtel convenable sans plus. Compliqué d’enregistrer à l’arrivée, personnel aucunement souriant, aucun mouchoir dans la chambre et le système d’entreposage des bagages est complètement non-sécuritaire, car aucun bon de remise pour les valises entreposées, tu peux partir avec la valise d’un autre ou te faire voler les tiennes et personne ne va s’en rendre compte. A repenser svp! Bref, trop de choses à améliorer!

Air conditioning was great and room was very nice. Elevator was very small

Great location and enough size room for family

Very clean and comfortable hotel. It is in a very convenient location, right next to the train station and good restaurants nearby. We reserved 2 presidential suites and one suite felt much smaller than the other, that was our only complaint. Good stay, overall!

We had a lovely stay at HNN. We were given a warm welcome & everything was clearly explained. The room was very clean with air con & complimentary hot drink tray. Also a mini bar which was charged for. The beds were comfy & although there was a bit of traffic noise in the evening, it was quieter in the night & we all slept well. Breakfast was continental, with a good range of breads, pastries, cheese, jam, yogurts & fruits. They had some pre packaged gluten free items for my coeliac husband too. Overall a lovely stay & would thoroughly recommend!

On arrival greeted by a lovely receptionist. Room large. Great air conditioning. Would have been handy to have shampoo and conditioner with travelling. Tea and coffee etc brilliant. I would park at the marina and walk up as under cover and you lock your own car. Not as recommended by hotel where you have to leave key which null and voids your own car insurance.

Perfect accommodation in Genova. Conveniently located. Very clean and everything is maintained with care. The staff speaks English fluently and was very kind. There is a paid parking above the hill just a short walk from this hotel. Breakfast included in the price was a very basic bread and cheese type of breakfast. But what do you expect from a hotel breakfast right? There’s nothing to complain about.

Great stay !

Nice rooms, location is excellent, only issue is the family room, there are separate bedrooms but no door in between them

The bed and bathroom were great! The flooring, room and couch seemed a bit dated, ac was a bit noisy. But service was good. Breakfast was also not bad - cold only but ok. 2 varieties of cold cuts , some cheese, cakes/bread etc The Luxury tag didn’t quite go with my room but all in all it was ok. There was an elevator. The good part was it was just a 2 minute walk from the station .

Staff support was completely ABSENT. No help whatsoever . We needeed help with lugggage or cart, same answer, Cant help you. Room was just fine

Good hotel near to the cruise port The room very nice, clean

The room we had was large and clean, the towels were bath sheets. Denise who welcomed us was wonderful showing us around and giving us ideas on what to do and see in Genova.

Room 404. The shower did not function properly. At first, hot water worked fine, after a couple of minutes, only cold water, so my husband could not shower. Great location near the train station and walking distance to the maritime museum (we loved that museum!). Delicious Italian food across the street, many other restaurants nearby. Friendly and helpful woman at reception. Easy to check in at the one hotel, then walk a short distance to our spacious room with comfortable bed. Historic elevator, which we found entertaining, but we were warned that if someone forgot to close its door, then the elevator would not work.

The room was very spacious, very nice overall. Not too much lighting main room but bedroom was great. Super clean, very good bathroom, including luxury towels. Heating worked well though sometimes the water wasn’t too hot. Very good breakfast though limited selection (no eggs) but great coffee machine.

The room and bathroom are very nice and clean.

Stay was okay. Sheets were very thin for it being a cold time of year during my visit. No blankets were available. I also got stuck at the elevator when I was checking out because another person left the elevator for open (the old school kind where there’s is a door to open in order to enter or exit the elevator). On the good side, check in and out were easy and simple. The fixings and decor were nice and it felt very posh from that perspective. It is centrally located/walkable and the staff were very affable.

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Great location in a walkable area along the coast. The breakfast variety was excellent. The service staff were friendly and very accommodating. For example we had an early departure prior to the opening to the breakfast dining room however the staff provided several croissants for our trip.

Great staff