Very kind and helpful staff! The room was lovely and our futons were already set up for our arrival. It was an amazing first ryokan/Onsen experience. Overall an awesome stay, would stay again!

Unfortunately I didn't book half board, so I can't comment on the meals. But the hotel is gorgeous, the hot spring baths are beautiful, and luxurious.

Staff was great… room wise could do some improvement as it feels rundown. Toilet was small. When check in and gone to the said level the lights on the floor were off… had to turn on our mobile phone lights to get to the our room.

Beautifully-maintained property. Very nice except the big bath on the 7th floor. I enjoyed the dinner and breakfast too. Well done.

very nice

The staff was very accomodating, nice room, kaiseki delicious.

Lovely onsens on top floor, nice spacious warm change rooms, nice relaxing lobby/lounge area, exceptional dinner, traditional Japanese with a touch western fusion and nice helpful staff. It was winter so it was cold to walk around, would love to come back Spring or Autumn

difficulty snow condition parking service guidance for guest

A beautiful little town nested in the valley. Really enjoyed using the private Onsen which was the highlight of our trip. A place to just relax and unwind. Perfect escape for mind and body.

The staff is very polite and accommodating.

The quiet atmosphere was very relaxing and all staff were very lovely (we liked Yabe and Suzuki)

料理、お風呂、お部屋、全部良かったです。満足しました。

静かな場所で寛げた。

最初はドアの鍵が開がなくフロントに行きスタッフに来て貰いコツがあるという事で対応させました。入ったらトイレの清掃がしていない状態でした。汚物がそのままありびっくりしました。その後部屋を変えて貰ったのですが部屋が寒くて温まるまでずいぶんかかりました。

朝食のヨーグルトにキャベツがはいっていた。 また、ゴミ箱のごみが入ったままで気持ち悪かった

停車很方便。 空調很溫暖。

和室でザ旅館て言う感じ。 食事も夕食、朝食ともすごく美味しかった。特に、夕食の懐石料理がすごくよかった。 大浴場も個室露天風呂という感じで、早く入れば貸し切り状態なので、堪能できました。

良かった

食事が最高 暑い日でしたが空調もよくよく眠れました お風呂改修中で入れなかった訳ではないですが改修が終わったらまた来たいと思います 　

温泉♨️が綺麗　ｳｪﾙｶﾑﾄﾞﾘﾝｸだけでなく色々なお菓子がある