Overall it was a nice hotel, the bar staff were exceptional. However, there was one lady on reception with brunette hair around 5’2 and she was so difficult for no reason! Which mean my entire experience could have been better.

Great customer service...

Very customer friendly and very flexible. The room was excellent.

Great location

Nice hotel

Clean rooms, courteous staff, and conveniently located a few hundred meters from the convention center. There was no parking available, and it was difficult to find a spot nearby.

Excellent

Friendly staff, excellent service, good restaurant, great cigar bar, very conveniently located next to convention center

Very nice and quiet hotel. Considering there was an event at the Messe and the hotel was booked.

It was convenient for comic con. Easy walking to downtown and to the gardens. I liked it although I wish it had a pool

Great business hotel. Some of the facilities like sauna/spa not always open and require notice, which is a bit annoying. Otherwise a great and quiet hotel

All ok

Great to share

Massively disappointing service. There is a 24 hour cancellation policy in place before 3pm. However I had a two night booking but after check in I had an issue back home abroad and told the hotel staff I had to go because of an emergency. They said no one was there to help advise on the cancellation. In effect had I two separate bookings for the two nights I could have cancelled it automatically but because it was a two night booking, even though I gave more than 24 hours notice, they wouldn’t do anything. Really poor and unnecessarily greedy under the circumstances. Hotels.com even tried calling them to see would they help because of the extenuating circumstances and the notice given, but no. Shame on your hotel

I visit Essen annually and this is my 7th stay at the Atlantic as it is supposed to be the best hotel in Essen, well Essen needs to do better. Hotel décor is tired and need of a major uplift. The pillows were excruciating uncomfortable - like sleeping on two air filled rocks. The TV in room is a first generation flatscreen that is small and I am pretty sure the range of channels reduced from my last stay (for a business hotel, some English options please). Positives continue to be location next to the Grugapark which is great for morning run (when the gates are open and can enter for free) and near Rüttenscheid‎ which is where all best places to eat are. The breakfast buffet is very good. Staff still excellent, especially Thomas in the bar who was very friendly and attentive.

Staff were very helpful, when we arrived 10:00 we were given our room without having to wait as in other hotel’s until 15:00 to check in. The hotel was clean and staff were very accommodating.

Never seen so many cigarette stubs at the entrance to the hotel in all my life.

A1

Great service, rich breakfast!

We booked through Expedia for a business trip specifically to the IPM trade show. This trade show was cancelled due to COVID. This was not our fault nor our choice. We tried to change our dates several times & your representatives initially replied but never returned with an answer. We found your service unprofessional. The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong. Your reluctance to respond & sticking rigidly to policies, even when they make no sense in a given context, is a classic customer service failure. COVID has caused such grief worldwide, I find larger businesses like yourselves should be finding solutions for clients to make the experience pleasing & encouraging us to return to your platform. Instead, we were treated poorly & we have lost all of our money on the accommodation for this trip. I will ensure I advise all my business colleges, family & friends about your unprofessional service. Expedia you failed us.