A really "cool" boutique small hotel in a convenient location although the immediate surrounding neighborhood is a little rough around the edges. Staff at the hotel were very helpful and polite. We stayed in a 2 BR suite which was really one of the nicer rooms I have stayed in however we were disappointed at the lack of turndown service, water/towel replenishment etc for the price we paid. The hotel is not far from being a 5 star establishment but needs to improve their service to get there.

Get the suite. Stunning.

Last night stay in Madrid and it was FANTASTIC!!! The staff was over-the-top helpful and kind; the room was immaculate and well pointed and the location was spot on! It will be our home away from home when we're back in Spain! ALWAYS!!

Everything about this property and the staff were above and beyond our expectation. The management upgraded our room and even sent us a bottle of champagne in honor of our anniversary. Wish we could have stayed longer!

This is a beautifully Mai rained property in the heart of Madrid. The staff were very accommodating and helpful. Our double double room was spacious and well appointed and the bathroom was huge. Also a quiet property within walking distance to everything on our list.

You're going to love where we're staying. The hotel sits right in the heart of everything, and I mean everything. Shopping, tapas bars, restaurants, a tablao, and the train station are all just a short walk away. No taxis, no stress, just step outside, and the city is yours to explore. The hotel itself is spotless, and the staff is genuinely warm and welcoming. You're in good hands.

This is the second time we have stayed at Coolrooms - beautiful hotel in a great location - cannot wait to come back again

Stunning. I was originally staying at the Four Seasons and decided to switch to Palacio Atocha. I couldn’t have been more pleased with the personal attention and lovely room (highly recommend the junior suite!)

Beautiful decorated rooms. Second time I stay at the hotel. Fresh food and high end amenities.

This hotel is a gem. Perfect central location with a welcoming and friendly staff. The rooms had all of the amenities we could possibly need. We had a wonderful experience and would highly recommend this hotel.

This property is a gem in the heart of Madrid. We were so impressed with our stay and the service was definitely 5 star! From the rooms, amenities, food, decor, and small touches, everything was perfect! Thank you for an amazing week in Madrid!

They literally are cool rooms. Huge ceilings. Brass faucets and hardware. Huge double shower. Felt like a Palace. Close to train station. Would definitely stay here again.

Habitación amplia y hermoso y la atencion 5 estrellas, muy atentos con los deta

Great hotel!

The property is exceptionally well located and the rooms and common areas are very well kept. Staff is super friendly. Definitely coming back here in my next trip to Madrid

Great location between the Prado Museum and Plaza Mayor

We stayed in the hot tub room - expensive, but 100% worth it. Interior and exterior spaces (with hot tub) were just wonderful. Great location. Great service. 100% worth it. The only concern was that the manager tried to get us to pay again for our son - we had already paid for an extra guest through Expedia and he tried to get us to pay again. I had to show the Expedia receipt (lucky I had it). This part was disappointing and a let-down from an otherwise impeccable experience.

Great location in Madrid, very close to areas we wanted to see

Absolutely outstanding, will be back!

the restaurant was substandard relative the the high price