Royal Dragon Boutique welcomes you, I don't know if you are not satisfied with the hotel's service, because the hotel always provides standard equipment, if you need more, you can ask the staff to provide more, in my case, the hotel was flexible not to charge a smoking fee because I smoked in the room, you should evaluate in the most honest and objective way, the refund policy depends on the third party, Traveloka, thank you for using the hotel's service.