Great location & breakfast. Excellent staff. Downside was very hard flat bed pillows. Asked for softer / fluffier ones & were given the same hard dead pillows. Last night new people in adjacent room smoked in their bathroom in early hrs with fan on for hrs which sent smoke into mainly our bathroom as we had the door shut during the evening. Next morning the smoke in our. Station almost made us sick. The room next to us was also a non smoking so we were rather upset. Staff apologized of course.

Dirty rooms

Stunning garden and a very nice quiet location but the rooms are in need of some updating.

Breakfast was awesome and staff was quick to help with odd requests

Very beautiful place inside and out. Magical experience.

Nice staff. Old world charm but a little dated. Not the quietest hotel I’ve ever been in.

I love this hotel so much. I told everyone, this is what I want from a hotel when I’m in Italy! Beautiful entry/lobby. Clean, well appointed room. I did have the balcony room, which was just luxury to sit out there and enjoy a coffee. The garden space also offers quiet space to breathe. This is right in the city center, so everything is walkable. I wish I would have gotten there Friday as intended, because Friday night right at the corner is so much action! Food, drinks, fun, and then the quiet space of the hotel. They have a small but well-appointed bar. And the staff and I worked hard to come up with a signature cocktail. It definitely requires Amaro. Plus the restaurant in the ground floor has recently opened and I had a lovely traditional dish. I will make it a point to stay here anytime I am back! As a business traveler, this was a welcome break, but as a leisure traveler this is a gem!

Great location and great service

Rooms are really rough and some times mouldy smelling. Recommend making sure you don't get a room with carpet. Maybe some rooms are updated but the two I saw were one star rating..

This room was reserved for our niece, who decided to stay an extra night. The hotel staff were very kind, and found a suitable room right away. She said that her room was very comfortable, and very much enjoyed the breakfast.

The staff were all so kind and friendly, but our first room had an issue with the smoke alarm, which blinked a light intermittently all night. The staff were very kind and upgraded our room, but unfortunately, the carpet was very dirty and reeked of mildew. Otherwise, the rooms were exceptionally clean, the beds very comfortable, the mini bar stocked with plenty of water (and coca cola/snacks), and the breakfast was phenomenal. Overall, we would recommend this hotel, but would suggest a bit of renovations in the rooms that still have carpeting. Also, the common areas could use a sprucing-up of the walls, because they have visible dirt. We realize that it’s an historic and incredibly beautiful building, but it wouldn’t take much to make it feel more appealing. Lastly, the restaurant wasn’t open while we were there, and it would have been nice to have known that prior to our stay. Kudos to the staff. All were very kind, especially the young man at the front desk with the glasses, and the valets.

C

Very good location

Our stay was wonderful.

AC was not worikg because "its not supposed to be hot at this time the year so management shuts it down". If you are like me and you like your room below 25° Celsius be carefull.

Our stay at the Phi Hotel was simply outstanding, exceeding our expectations in every way. The staff at the front desk were exceptionally welcoming and efficient, making our check-in seamless and pleasant. Our rooms, were spacious, impeccably clean, and beautifully appointed with minimalist decor and high-quality furnishings. The bed was remarkably comfortable, and the provided toiletries and linens were luxurious

The staff was extremely friendly and helpful. The building has old world charm.

Steps up to the entrance are a drawback for anyone at all disabled

Staff were very hospitable !!! Rossano was very kind and helpful . First time staying at PHI and we will be back!:)

Ok