Overall Ratings & Reviews Novotel Santiago Providencia

The suite for the week was perfect. They cleaned the room every day and it was great. Absolutely going back.

I like the Novotel chain very much, however our experience with Novotel Santiago Providencia was very poor. The room we SPECIFICALLY book for a view on a high floor was facing a WALL OF THE OTHER BUILDING. The WHINEY guy at the front desk said "you only said high floor". No, no we didn't... The bath towels not only were stained with god only knows what and full of holes or shaved half way through. The floors in the room were filthy, full of dust and dirt, next to the headboards especially. We got sick from eating the undercooked eggs and other parts the buffet were just nasty. The chairs were thoroughly stained and unclean. The coffee machine was out of order but the staff offered Nespresso coffee for a fee. The breakfast staff were awful and unpleasant to deal with. They obviously did not want us there. I regret my stay at Novotel Providencia and will NEVER RETURN.

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Our stay at Novotel Santiago Provedencia was OK. The front desk was not that friendly. Not all of the front desk staff spoke English. The quality of towels were not good in the room. The breakfast was very good. The hotel location is good and in a safe neighborhood.

Good service. Friendly and professional staff.

Excellent place to stay

Convenient location. Plenty of restaurants and the mall close by.

Beautiful place, excellent breakfast and staff.

Hotel was what is expected for this price range. The room was clean and modern. The staff were helpful and kind. And the location is good, on a nice neighbourhood, close to a subway station and a big mall. The only down side is that the hotel doesn't offer free parking like other hotels in the region. It has an underground parking, but it is a paid parking. They only offer a discount for Accor members.

We found the front desk staff not only unfriendly but also unhelpful and ill informed of the room amenities. Check in was not friendly and when we asked for a power adapter we were told we would need to buy one. We later found a universal power point in the room that the staff seemed unaware of. Shame, as other than that the property and area were good.

Hotel austero y limpio. Sugiero trabajen en check in en línea para no tener que esperar en recepción

Excellent location and excellent service!!!

Our room and breakfast were very good. The location is excellent, staff was friendly.

Close to the new business areas of Santiago. Many office workers and traffic nearby during rush hour. That makes it harder to have a Uber ride during rush hours, but also maks the surrounding areas safer and with more restaurants.

Nice and safe place, the staff is awesome!

Was a nice property near lots of shopping and dining options.

Room good except no functioning refrigerator. Limited dinner options. Staff very friendly and helpful.

Good hotel

The property is located close to the Shopping Mall and is conveniently walakble to hop on hop off bus for the city tour.

Staff was extremely helpful and knowledgeable. The property was clean, renovated and well located. The hotel is well rounded with fully equipped gym, great breakfest.