Dear Guest,
Thank you for taking the time to share your feedback. We are pleased to know that you appreciated the spacious room, convenient location within walking distance of many attractions, and our 24-hour gym facilities.
We are, however, sorry to learn about the condition of the bathroom, particularly the mould and stains you encountered upon arrival. This is not reflective of the cleanliness and maintenance standards we aim to provide, and your comments will be shared with our Housekeeping and Engineering teams for review and follow-up.
We appreciate your constructive feedback and hope to have the opportunity to provide you with a more comfortable and positive stay in the future.
Warmest regards,
Dorsett Singapore
Management Team