Dear Guest, thank you for your detailed feedback and for sharing your experience with us. We are delighted to hear that you found your stay enjoyable overall and appreciated our friendly service and hospitality. We sincerely apologize for the inconvenience regarding the Club Lounge access during your stay. We understand your disappointment, especially as you had specifically booked a room with Club Lounge benefits. While alternative arrangements were provided during the renovation period, we regret that the redemption timing of the replacement voucher did not align with your schedule. Your suggestion regarding availability notifications and clearer communication for Club Lounge access is greatly appreciated. We will review this with the relevant team to improve the guest experience moving forward. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with the full experience you expected on your next visit.

Dear Guest, thank you for your excellent feedback. We’re delighted that you enjoyed your stay and had a wonderful experience with us. We truly appreciate your support and look forward to welcoming you again soon.

Dear Guest, yhank you for your lovely review. We’re happy to know you enjoyed your stay and appreciated the cleanliness of our hotel. We hope to welcome you back again for another pleasant experience.

Dear Guest, thank you for your wonderful feedback 😊 We’re delighted to hear that you enjoyed the easy check-in process, room, and a good night’s sleep during your stay. Your recommendation truly means a lot to us, and we look forward to welcoming you again soon.

Dear Guest, thank you for your lovely review. We’re glad you enjoyed the cleanliness of our hotel and our convenient location near many places to eat. We hope to welcome you back again for another pleasant stay.

Dear Guest, thank you for your lovely review. We’re so pleased to hear that you found good value in your stay and had an enjoyable experience with us. We truly appreciate your support and are happy to know you’ll be returning again in the future.

Dear Guest, thank you for your wonderful and detailed feedback. We are delighted to know that you had a great stay and found your room clean, comfortable, spacious, and well-equipped. It is also pleasing to hear that our team contributed to a smooth and pleasant experience, and that you found our location convenient for getting around. We appreciate your suggestion regarding the TV channels and will certainly take it into consideration as we continue to enhance our in-room experience. Thank you once again for your kind comments, and we look forward to welcoming you back for another enjoyable stay.

Dear Nuril, thank you very much for your fantastic review and for choosing to stay with us. We are truly delighted to hear that you enjoyed our rooms, ambience, and the wide variety of breakfast selections. It is also wonderful to know that our convenient location near the mall added to the comfort of your stay. We appreciate your feedback regarding the parking validation process. Your understanding of the RM5 parking rate and the need for validation at each exit is greatly valued, and we will continue to ensure our team communicates this clearly to all guests for a smoother experience. Thank you once again for your kind words and strong recommendation. We look forward to welcoming you back on your next visit.

Dear Guest, thank you very much for sharing your positive experience at Promenade Hotel Kota Kinabalu. We’re delighted to hear that you found your stay worthwhile and that several aspects — including our reasonable pricing, wide breakfast selection, friendly staff, comfortable rooms, complete facilities, and secure underground parking — made your visit enjoyable. Your kind feedback is truly appreciated and serves as great encouragement to our team. We look forward to welcoming you back again in the future for another pleasant and comfortable stay

Dear Guest, thank you for sharing such a thoughtful review. We’re delighted to hear that you loved your room, enjoyed our wide selection of delicious food, and appreciated the helpfulness and politeness of our team. We’re sorry to learn about the issue with the TV remote in your room and truly appreciate you bringing it to our attention — our team has since checked and replaced the batteries. We’re so glad the rest of your stay was pleasant, and we look forward to welcoming you and your husband back again soon for another enjoyable visit

Dear Nor, thank you so much for your kind words and continued trust in us. We’re truly delighted to know that you always choose our hotel for your trips — your loyalty means a lot to our team. We look forward to welcoming you back again soon for another pleasant stay!

Dear Azraf, thank you for your kind words. We’re delighted you had an awesome experience with us and look forward to your next visit.

Dear Zul, thank you for sharing your experience. While we’re glad you stayed with us, we regret that the breakfast selection felt repetitive during your visit. Your comments are valuable. Please be assured that your observations have been shared with our culinary team for review and improvement. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying stay

Dear Z, thank you for your wonderful review. Yes, upgrades has been done and there's more coming soon. For our guests to feel that we are their home away from home, it is the biggest compliment to us to receive and we are truly gratified. Thank you once again and we eagerly look forward to your return visit

Dear Mr Kang, we're delighted that you enjoyed your recent stay with us, as reflected in your 8.5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

Dear Guest, thank you so much for your kind words! We're thrilled to hear that our staff made your stay enjoyable and that you found our rooms spacious and comfortable. It's great to know you enjoyed the breakfast and found our location very convenient. We appreciate you sharing the word about us. We will share this with the rest of the team to let them know to keep up the amazing work and we look forward to welcoming you back soon!

Dear Guest, thank you for your feedback. We're so glad to hear that you were satisfied with your stay. Our team is committed to delivering high-quality service and your feedback is a great encouragement to us. We look forward to serving you again!