Dear Mr./Ms. Mahmiah, On behalf of the management, we apologize for the inconvenience caused during your stay at Hotel Luminor Jember. We deeply regret this incident, and we have conducted an evaluation with our Engineering department to make improvements, especially for cleanliness in all areas. Of course, we will also improve it as best as possible. And we hope to be able to welcome you back here and show you the changes we have made. Best regards, ly anggoro Wicaksono. General Manager.