Dear Guest, Thank you very much for your perfect rating and for staying with us during your medical trip. We are truly happy to hear that you had a positive experience. We will also be sure to pass your kind appreciation to Kak Hanin, Bang Rijal, and Bang Rizal. Your words will surely make them happy and motivated. We look forward to welcoming you again in the future. Best regards, AGum Hotel Manager

Dear V***a, Thank you very much for your excellent rating and kind feedback. We are delighted to know that you had a very good experience using our private sauna and jacuzzi during your stay. Your satisfaction means a lot to our team and motivates us to continue providing the best service and facilities. We look forward to welcoming you again in the future for another relaxing stay. Best regards, A. Gum Hotel Manager

Dear Rerez, Thank you very much for your perfect rating of 10.0! We’re delighted to hear that you found your stay worthwhile and appreciated our strategic location. Your kind feedback means a lot to us, and we look forward to welcoming you back again soon. Best regards, A Gum Hotel Manager

Dear Guest, Thank you for your review and for rating us 8.5. We sincerely apologize for the inconvenience you experienced with the access key, air conditioning, and TV during your stay. This is not the standard we aim to provide. We truly appreciate your understanding and are glad to know that overall you still found your stay comfortable. Please rest assured that your feedback has been shared with our team for improvement. We look forward to welcoming you back for a better experience in the future. Best regards, A Gum Hotel Manager

Dear Guest, Thank you very much for your kind review and for rating us 8.5. We are delighted to know that you enjoyed your stay, especially our friendly and fast staff service as well as the strong Wi-Fi connection. Your feedback means a lot to us. We look forward to welcoming you back again in the future. Best regards, A Gum Hotel Manager

Dear Mr. Cahyo K., Thank you for sharing your feedback and for your rating. We sincerely apologize for the inconvenience you experienced with the jacuzzi, the extended power outage, and the food not meeting your expectations, especially considering the room rate you paid. This is certainly not the experience we aim to provide. Please rest assured that your comments have been shared with our team for immediate review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much better stay in the future. Best regards, A Gum Hotel Manager

Dear Guest, Thank you for sharing your feedback and for your rating. We sincerely apologize that the Netflix and TV services were not working during your stay, and for any inconvenience this may have caused. This is not the experience we aim to provide. Please rest assured that we are addressing this issue to ensure it is properly resolved and does not happen again in the future. We truly appreciate your comments and hope to have the opportunity to welcome you back for a better experience. Best regards, A Gum Hotel Manager

Dear Guest, Thank you for your excellent rating and for sharing your experience with us. We’re glad to hear that you enjoyed the in-room facilities, especially the sauna and whirlpool. Your feedback is greatly appreciated, and we look forward to welcoming you back for another relaxing and enjoyable stay. Best regards, A Gum Hotel Manager

Dear Nedo S., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We regret the unexpected room change and that your requests were not fulfilled as expected. We also apologize for the issues with the air conditioning, hair dryer, and the closet jet pump. This is certainly not the standard of comfort and service we aim to provide. Please be assured that your comments have been shared with our management, engineering, and housekeeping teams for immediate review and corrective action. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much improved experience. Best regards, A Gum Hotel Manager

Dear Y***i, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We regret to hear about the missing amenities such as hair and face towels, the absence of a towel hanger, bathroom curtain, and hair dryer, as well as your concerns regarding room size and the lack of a window. This is certainly not the experience we aim to provide, especially for our Executive room category. Your comments have been shared with our management and housekeeping teams for immediate review and improvement to ensure better comfort and completeness for our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back with a much improved experience. Best regards, A Gum Hotel Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the check-in delay, room condition, maintenance issues, and the food not meeting your expectations. This is certainly not the standard we strive to deliver. We truly appreciate your kind words about our friendly staff, and we regret that the service was affected due to limited staffing at the time. Please rest assured that your comments have been shared with the relevant teams for immediate review and improvement, especially regarding room maintenance and service efficiency. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back for a much improved experience in the future. Best regards, A Gum Hotel Manager

Dear M***n, Thank you for your wonderful feedback and high rating. We are delighted to hear that you found your room clean and our staff friendly, and that your stay was satisfying. Your kind words motivate our team to continue providing excellent service. We look forward to welcoming you back soon! Best regards, Agum Hotel Manager

Dear Mr. Mochamad O., Thank you for your excellent rating and positive feedback. We are delighted to hear that you felt safe and comfortable during your stay and that your overall experience was enjoyable. Your kind words motivate our team to continue delivering the best service possible. We look forward to welcoming you back in the near future. Best regards, Agum Hotel Manager

Dear S***i, Thank you for sharing your feedback and for staying with us. We sincerely apologize for the inconvenience you experienced with the air conditioning in your room. This is certainly not the level of comfort we aim to provide. Your comment has been shared with our maintenance team for immediate inspection and improvement to ensure a better experience for our guests. We truly appreciate your input and hope to have the opportunity to welcome you back with a more comfortable stay in the future. Best regards, A Gum Hotel Manager

Dear A***a, Thank you for your excellent rating and for sharing your experience. We’re delighted to hear that everything was good during your stay, and that you found our staff great, our location convenient, and enjoyed the variety of food options nearby. Your kind feedback truly means a lot to us, and we look forward to welcoming you back for another pleasant stay. Best regards, A Gum Hotel Manager

“Dear Ekky A. P., Thank you very much for your wonderful 9.1 rating and kind review. We’re delighted to hear that you enjoyed our strategic location near Plaza Blok M and the MRT, as well as the comfort of your room. We’re glad our hotel was suitable for your long-term stay and hope to welcome you back soon. Best regards, Agum Hotel Manager”

Dear Hansen, Thank you for your excellent rating and for sharing your feedback. We’re glad to hear that you had an overall good stay with us. We appreciate your comment regarding the Wi-Fi performance and apologize for any inconvenience caused. Your feedback has been shared with our team for improvement to ensure a better experience for our guests. We look forward to welcoming you back for an even more comfortable stay. Best regards, A Gum Hotel Manager

“Dear Faye C. S., Thank you very much for your perfect 10.0 rating and kind words. We’re thrilled to hear that you found your stay good, safe, and comfortable. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, Agum Hotel Manager”

Dear R***e, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the room readiness during your stay. This is certainly not the level of service we aim to provide. Your feedback has been shared with our housekeeping and front desk teams to ensure that room preparation and key handling are properly managed for all guests. We truly regret the frustration caused and hope to have the opportunity to welcome you again and provide a much smoother and more enjoyable experience. Best regards, Agum Hotel Manager

Dear Yeni S. N., Thank you for your perfect rating and for sharing your experience with us. We’re truly happy to hear that you found your stay comfortable, safe, and that everything went smoothly without any issues. Your kind feedback means a lot to us, and we look forward to welcoming you back for another excellent stay. Best regards, A Gum Hotel Manager