Puri Saron Senggigi Hotel

Explore Puri Saron Senggigi Hotel
8.3
Very Good
From 428 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.5

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Staff Friendliness (17)
Ambiance (17)
Bedroom (17)
Surroundings (15)
Room Space (13)
Accessibility (12)
Hotel Area (12)
Wifi (11)
Taste (11)
Family Friendly (10)
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Traveler Reviews Puri Saron Senggigi Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The place is comfortable, the pool is very child-friendly and it is close to the bulayak satay seller.
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A***a
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
A fun family vacation experience.
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R***i
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Staycation
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8.8
/10
Reviewed 7 week(s) ago
I enjoyed my stay last weekend and had fun with my spouse. Overall, the hotel was good. Keep the beach clean.
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Rodrigo E. G. M.
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Leisure
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6.4
/10
Reviewed 8 week(s) ago
There was no water pressure at all, very hard to take a shower. Hot water was available only when I checked out at 6 AM, and it took more than 5 minutes with running water to become warm.
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s***e
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Leisure
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6.5
/10
Reviewed 18 week(s) ago
I booked the Deluxe room thinking to get a slightly better room. The room is big, but moldy, aged, and dim. The bathroom had been repaired and yet definitely needs a total upgrade. This deluxe room was like a bungalow with 2 storeys with the traditional wooden + concrete kind. Across was a 3 storeys concrete building with rooms. Newer looks and seems to be a brighter room. I guess part of the good review could be for these rooms from this newer building. Stay away from the deluxe bungalow if you don’t prefer moldy and aged rooms. Aside from the room, others were all ok. Staff are friendly, and the place is clean.
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2 people find it helpful
W***U
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The staff is nice, friendly, the room is big. Thank you.
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Accommodation's Reply
17 Mar 2026
Thank you for your review and rating. This helps increase trust with our target customers.
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a***h
icon-origin-TRAVELOKA
6.8
/10
Reviewed 41 week(s) ago
The hotel staff seemed to differentiate between customers, and when the room lights went out, the hotel staff entered the room wearing shoes, even though I was late for check in and I had confirmed beforehand, but instead I got a room with the lights out and when it was fixed, the hotel staff entered wearing their shoes.
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3 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience caused. If our engineering team is performing repairs, especially if the damage involves the electrical system, the standard safety precaution is to always wear shoes.
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I***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
recomended place for stay and holiday
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Accommodation's Reply
17 Mar 2026
Thank you for your review. It helps build confidence for other customers.
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Friska A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 46 week(s) ago
The best room is 304, yesterday we didn't get a single bed room even though it was requested and according to the booking, but there was a group so we got a twin room in a tight spot but there was still a gap because there was a light in the middle, it's okay because it was explained in detail by the receptionist, just a little disappointed hehe and there is no elevator here, so you have to go up to the 2nd & 3rd floor, but the atmosphere is nice, if it's for the first floor it seems like all bungalows. The atmosphere and food are very nice, you can also play directly on the beach.
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for the discrepancy in the room you booked.
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Anita A.
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Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 52 week(s) ago
Spacious room, good bathroom, clean condition, intermittent Wi-Fi. Especially if you get a corner room, Wi-Fi is difficult to connect. Connected to the beach, perfect for sunsets or morning walks.
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2 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your feedback, and we apologize for the inconvenience caused by the Wi-Fi issue. We hope the internet speed will improve in the future.
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T***n
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
A bathroom without an exhaust fan and windows means circulation is not good.
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2 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience you experienced during your stay at Puri Saron Senggigi due to the room lacking a ventilation fan and windows.
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L***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 55 week(s) ago
Nice hotel, but the bathroom is hard to close, the lock uses a hook that doesn't fit, so it's very hard to close
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Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for the inconvenience you experienced during your stay at Puri Saron Senggigi due to the bathroom door not meeting expectations. We hope you won't encounter this issue again in the future.
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e***h
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Staycation
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10.0
/10
Reviewed 57 week(s) ago
Friendly staff, cleaning service is also okay
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review. It helps build confidence for those interested in staying at Puri Saron Senggigi.
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
Overall good only the Internet Network does not reach the Room. if we want to send emails or other documents we have to go out of the room or in an open place it would be better if the internet could be connected to the rooms
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for your review, and we apologize for any inconvenience caused by the slow WiFi speed.
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
it's was nice place to vacation
2 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for taking the time to review our hotel,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Awang F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 67 week(s) ago
the hotel is nice and clean the staff is friendly the atmosphere is swimming
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mr. Awang, Ok, thank you for your review and rating for Puri Saron Senggigi Hotel because this review is very helpful for Puri Saron Senggigi customers.
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Kasmiati A. D.
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Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 68 week(s) ago
Overall it's okay, just want to ask, is the hotel really self-service? I mean there are no staffs to help us while we're there, there are some staffs who are not very friendly either.
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Kasmiati, Thank you very much for your input. We will train other staff to always care and be friendly to every guest who visits Puri Saron Senggigi.
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HILMIAH
icon-origin-TRAVELOKA
9.7
/10
Reviewed 68 week(s) ago
The hotel staff is friendly and ready to help with all our needs, the place is cool and the facilities are complete, it is recommended because it is also low budget.
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+2
1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Hilmiah, Ok, thank you for your review and rating because this review will really help potential customers to choose Puri Saron Senggigi as one of the places to vacation while in Lombok.
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b***u
icon-origin-TRAVELOKA
8.4
/10
Reviewed 69 week(s) ago
Good location, beach neat and clean surrounding.
1 people find it helpful
Accommodation's Reply
12 May 2025
Thank you for taking the time to review our property,your comments are very much valued,we appreciate your comments regarding our customer service and ongoing upgrades.
Emi L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 69 week(s) ago
Nice environment, friendly staff, clean rooms, direct access to the beach, beautiful sunset
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1 people find it helpful
Accommodation's Reply
12 May 2025
Dear Mrs. Emi, Ok, thank you for your review and rating because this comment is very helpful for prospective customers who will be vacationing at Puri Saron Senggigi.
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Number of reviews per page
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