Grand Swiss-Belhotel Melaka

Explore Grand Swiss-Belhotel Melaka
8.6
Very Good
From 177 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Grand Swiss-Belhotel Melaka
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Bedroom (13)
Staff Friendliness (11)
Distance to City Center (10)
Room Space (10)
Taste (10)
Bathroom (9)
Hotel Area (9)
Variety (9)
Accessibility (8)
Surroundings (7)
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Traveler Reviews Grand Swiss-Belhotel Melaka

Number of reviews per page
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40
Customer reviews
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I had a generally pleasant stay at Grand Swiss-Belhotel. The room was spacious and comfortable, which made it easy to relax. Parking was also plentiful, making it convenient for guests traveling by car. However, I was quite disappointed with the breakfast. It was very basic and did not meet the expectations of a 4-star hotel. There was nothing particularly special or memorable about the selection. Overall, the stay was decent, but improvements in the breakfast quality and variety would greatly enhance the experience.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff are friendly, and the place is clean.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Thank you for your kind feedback. We are pleased to know you found our team friendly and the environment clean. We look forward to welcoming you again. Warm regards, Grand Swiss-Belhotel Melaka
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The Swissbelhotel chain is quite similar. The lobby is very large and beautiful. The mini children's pool area is better sized, bring a float so you can swim with adults.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Thank you for your feedback. We are pleased to know you appreciated our spacious and beautiful lobby. Thank you as well for sharing your comments regarding the children’s pool. We appreciate your input and hope to welcome you again. Regards, Grand Swiss-Belhotel Melaka
A***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 19 week(s) ago
It is a cozy place to stay despite the no so tasty meals.
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Accommodation's Reply
29 Dec 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you found our hotel cozy, and we appreciate your comments regarding the meals. Your feedback will be shared with our team for improvement. Regards, Grand Swiss-Belhotel Melaka
M***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
clean room. soft mattress. delicious food and lots of choices. booked deluxe king, but because it was full, could change to premier studio without extra charge. overall nice place to stay.
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for sharing your positive feedback. We’re pleased to know you enjoyed the clean room, comfortable mattress, and delicious food. We’re also glad our team could upgrade your stay for added comfort. We look forward to welcoming you again at Grand Swiss-Belhotel Melaka. Sincerely, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Always one of my favorite places to stay in Malacca. Clean and spacious room. Food also nice.
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Accommodation's Reply
16 Oct 2025
Dear Ismarul, Thank you for making Grand Swiss-Belhotel Melaka one of your favorite places to stay in Malacca. We’re delighted to hear you enjoyed the clean, spacious rooms and the food. We look forward to welcoming you back soon. Warm regards, Grand Swiss-Belhotel Melaka
T***G
icon-origin-TRAVELOKA
8.5
/10
Reviewed 35 week(s) ago
Staff helpful especially when I need help regarding room cleaning and others.
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Thank you for your kind words. We’re pleased to hear that our staff were helpful during your stay, especially with your room cleaning requests. We look forward to welcoming you back to Grand Swiss-Belhotel Melaka. Warm regards, Grand Swiss-Belhotel Melaka
Abdul K. B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 38 week(s) ago
I'm quiet disappointed when I entered the hotel room, I would say almost all facilities like towels, sandal, laundry bag are not well prepared ready for use. Example only one towel ,No sandal , no extra pillow . The food during breakfast are far less variety than before during different management. The staff less respect seems no wish they just stood still like doing nothing. The food tastes also not nice and less choice only a few dishes compared to previous owner of the property. Staff are insufficient training in this services line. suggest they should take refresher course. Hopefully they can upgrade their services in future.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Abdul K.B Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We apologize for the missing amenities in your room and the limited breakfast options. This is not the standard we aim to provide, and we will work with our housekeeping and kitchen teams to improve immediately. We’re also sorry that you felt the service from our staff was not warm or attentive. We will address this with the team and arrange further training to ensure better service in the future. We truly appreciate your comments and hope to have the chance to welcome you again with a better experience. Best regards, Grand Swiss-Belhotel Melaka
w***m
icon-origin-TRAVELOKA
6.5
/10
Reviewed 41 week(s) ago
in traveloka written has gym, in fact they dont have any. please update !!
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your feedback, and we’re very sorry for the confusion. The gym was listed in error, and we’re working with Traveloka to update this immediately. We appreciate you bringing it to our attention. Best regards, Grand Swiss-Belhotel Melaka
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rosman b. k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 44 week(s) ago
overall is ok location & services.But only down breakfast taste not up to 4star standard.Room make up floor carpet not vacum also i suggest floor mat near toilet area.
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Accommodation's Reply
01 Aug 2025
Dear Mr Rosman, Thank you for your review. We're glad to hear you were satisfied with our location and service. We appreciate your feedback regarding the breakfast, room cleanliness, and the suggestion for a floor mat near the toilet — we’ll certainly look into these areas for improvement. Your input helps us do better. Best regards, Grand Swiss-Belhotel Melaka
ismarul a. i. c. p. m. s. b.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 51 week(s) ago
Nice place to stay for business and holiday. Will definitely go again. Been there since more than 10 years ago.
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Accommodation's Reply
01 Aug 2025
Dear Ismarul, Thank you so much for your continued support over the past 10 years! We're truly honored to be your choice for both business and holiday stays. We're looking forward to welcoming you back again soon! Best regards, Grand Swiss-Belhotel Melaka
mohd N. b. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 53 week(s) ago
Good location and the room is very clean.
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Accommodation's Reply
01 Aug 2025
Dear Mr Mohd, Thank you for your kind words! We're glad you enjoyed our location and found the room very clean. We hope to welcome you back soon! Best regards, Grand Swiss-Belhotel Melaka
Detra B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
Recommend the rooms are good. Next time I want to stay there too if I come to Melaka
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1 people find it helpful
Accommodation's Reply
01 Aug 2025
Dear Detra B, Thank you so much for your recommendation! We're glad to hear you liked the room. We look forward to welcoming you again on your next visit to Melaka. Best regards, Grand Swiss-Belhotel Melaka
M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 69 week(s) ago
Our stay was pleasant, and the service was extremely good. The only concern was that breakfast was the same every day.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We're happy to hear you had a pleasant stay and that our service met your expectations. We appreciate your comment about the breakfast variety and will definitely look into improving this. We hope to welcome you back again soon! Best regards, Grand Swiss-Belhotel Melaka
J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 93 week(s) ago
Good. The staff is very friendly and provides very good information and the rooms are very nice, big and also good for families, the food is delicious and varied.
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Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 93 week(s) ago
In general, a good hotel, comfortable to stay.
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1 people find it helpful
Accommodation's Reply
25 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. We are very pleased to be your choice of accommodation location. Thank you for your excellent comment and we are very grateful for your happiness during your stay here. Hope to see you again in the future.💙
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 95 week(s) ago
Nice hotel and variety of breakfast food.
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Accommodation's Reply
03 Jul 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 97 week(s) ago
We were allowed to check-in before its time. Great, well-decorated hotel. The room is very clean. My family really enjoyed to stay here. Sure, we will come back again. Thank you.
1 people find it helpful
Accommodation's Reply
22 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
R***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 102 week(s) ago
Semua bagus🫰. I will repeat again stay with my famils in future💕
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Accommodation's Reply
07 Jun 2024
Dear Guest, Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!
MOHAMAD I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 102 week(s) ago
We are booked 3 rooms for all my family. Menu is not satisfying especially breakfast session. Services most unlike for asking to join check room while my child comb lost in his previous room.
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Accommodation's Reply
07 Jun 2024
Dear Mohamad, Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!
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