all good this time.

Room was clean, staff was nice and breakfast was versitale and tasty. One objection for me was that sound isolation in room was bad. We heard every thing from the hallway as thay are next to me.

The hotel is a bit outdated. Shower has nice water pressure however it is going to spray everywhere... WiFi is very weak in our room (corner room), only a few spots has connection. Recommended to bring an extension cord or power bar if you prefer to charge your phone next to the night stand. Breakfast is so so, don't expect much. The area is nice with a few supermarket around. Bus stop is about 3-5 minutes walk, very convenient.

Close to city center and airport. Room was spacious.

I enjoyed my short stay in this spacious hotel number with a great view.

There wasn't anything to like about this property. Asked for room change as looked out to a brick wall. Photos on Expedia website do not reflect the true appearance of the hotel or rooms. Extremely dated, needs total refurbishment. Pool area disgusting chairs cushions just thrown to one side, pool area never cleared up rubbish on floor was left there. Jacuzzi not working , to be honest due to the total uncleanliness of the hotel and surroundings I wouldnt have risked using it. If my husband could've come home earlier he would've done.

No personal in the front desk,was someone that said-I “don’t know,i usually don’t work here”for everything we asked for.The rooms was cigars-smell,dirty carpet,douche not working properly. Only the good thing was the breakfast—really good.

nice pool and sauna. guy in reception was friendly, air condition didnt wirk very well

Wi-Fi didn't work, TV didn't work other than that it was fine, but certainly not a 4 star hotel!

Good

Heating is not hot！no 24 hr Reception service I had morning flight but I have go out from underground parking garage door ! For 4 starts hotel on line this is not true! That was cheating for customer!

Everything is good

Excellent value for the price,worth staying outside centre,only £5 in yellow cab. Its not 4 star,but queen bed,. No coffee or tea in the room Room wasnt cleaned ,had to ask for clean towels after 2 days. No bar or restaurant operating ,no doubt COVID restrictions

Breakfast was not included and we paid for it.

i find it very disrespectful, when you get asked if you have used anything from the Mini bar, and then the receptionist asks to to wait until they check this. Then still asking me if i used a bottle of water..... and then saying no sir it is okay. ..............it is not OKAY let me tell you that.

Do not go in this hotel because they are cheaters! They don`t have sauna and steam bath, pool is not working, internet is "premium worst". And they told that when we arrived, but on booking site they cheat about that. Therefore the price is very high for the place without this and with very poor breakfasts. We asked for relocate or refunding, but they told as that is not possible!? What about cheating from their site!?!?! Of course that is possible during takes the money!!! We contacted also Hotels.com and they told us that somebody will contact us for relocating, but NOTHING!!!

very nice hotel. great staff. awesome rooms. and amazing panoramic sky iew bar

Breakfast was good. Bathroom was ok except tub drained slow and shower head was too strong.

Nice 3* hotel, hard to give a balanced review as we had originally booked centrally located 4* hotel, but found out our booking had been cancelled in error when we arrive at 1am, so we did not book into Hotel Europe till after 2.30am, not a good start. The a/c stopped working on the last night out of 4, and the Wi-Fi failed on the second night. Toilet extract fan did not work, and the kettle was broken, but as above this was a cheaper hotel, and we were reimbursed the difference, so you could argue we got what we paid for, though not necessarily what we wanted. From a 2 minute walk to the centre of Sofia for our original hotel, we now had a 8 stops on a bus, and another 4 on the metro. But again, not the hotel's fault.

electrical problems, indifferent staff, room not cleaned properly, breakfast bar in disarray