Overall Ratings & Reviews Cricklade House Hotel, Sure Hotel Collection by Best Western

Apart from the internet it was alright but the Internet was terrible

Comfortable, clean room. Friendly staff. Loved the spa. Excellent breakfast.

The room it's very clean, comfortable, the view is very nice countryside

Nice hotel with all amenities

Disappointing. We paid a little more than we usually pay for hotels because we wanted a two-night stay in a scenic area. The room choice specified GARDEN VIEW, but in fact was PARKING LOT VIEW. We asked reception about a garden view and were told “this is the room you booked.” Other than the fact we usually had our curtains closed so that we had some privacy, the room was fine.

Room was clean and comfortable. The restaurant was a lovely setting and good food. The pool and spa facilities were nice.

Lights in room 2 needs a dimmer switch, much too bright and or a little light in kitchen area. Garden /parking area needed sweeping whilst awaiting planting

Bedroom was dated, most uncomfortable bed I have ever tried to sleep on. Bathroom was more updated and shower was good. Unfortunate there were Ants over the bedside table, reported to Reception so hopefully dealt with.

Friendly staff, food is expensive

I stayed in the annexe. The room was okay but I didnt expect to see patchy, peeling paint on the one wall and didnt have a comfortable chair - just the one dining chair - which is odd since the room was for 2 people, nor did it have a side or coffee table. Room also was cold and had a slight feeling of damp. To be fair it had warmed up after dinner. Food was ok, except my bacon was burnt and the sausage was over cooked and dry. Not what Ive come to expect from a 4 star hotel.

Nice setting, Terrible breakfast - a burnt sausage, not even any beans!

Older hotel style with character but one of the cleanest I have ever stayed in. Staff can’t do enough for you and spa facilities are nice and quiet

Beautiful hotel. Staff friendly. Lovely pool and spa facilities. Massage was lush. Room spacious in house. Quiet and lovely countryside views. Close to Cricklade. Breakfast was fabulous. GF and DF catered for. Will definitely stay again.

Room and welcome was fine. Unfortunately had poor customer service at Breakfast and cooked breakfast seemed to be luke warm as felt had been sitting in their copper canopy serving dishes for a while.

We stayed the night ahead of spa treatments we had booked. Rather surprised to be asked for a deposit against damage to the room! Otherwise staff friendly and replied promptly to a request to ensure a twin room which was spacious and clean.

Booked one night here in late January with my wife. Lovely old building on the outside. Most of the staff were nice. There was one who was a bit rude but that wasn't really the issue. The room we were given was old, and in the uncleaned staff wing of the hotel. Quite ugly and not in the main hotel, despite the fact that the hotel was virtually empty when we stayed. Being in what appeared to be the staff wing, meant that the outside door in our corridor was left open most of the time, despite the January cold and rain. As well as being cold, this gave open access to anyone, which was a little concerning. The breakfast was ok. Not great. Not terrible. Just ok. We were denied a late checkout even though we requested this at check-in the previous afternoon. Check out was 11AM. We asked for one hour so we weren't rushing but they wouldn't let us. Their reason to refuse us could not have for hygiene reasons because when we checked out, we had to walk past cat turds that were left in our corridor from when we checked-in the previous day. The photos I attach show the same turd. from check-in to check out. They may want to clean the rooms early, but everything else, not so much so it would seem. Over all, a nice building. Perhaps if we had been given a more sanitary room and the midday check-out that we politely asked for, our rating would have been higher.

3rd time staying in a family room. Perfect set up for families with little kids. Pool always clean and quiet. Staff are great with kids and very accommodating.

The spa and dinner in the restaurant was wonderful. The decor needs updating/modernising.

It's a lovely hotel we have stayed before in both the main house and the outbuildings. Plenty of parking and beautiful views. Food and breakfast were nice. The main menu for dinner has changed since our last stay which I believe was the previous July. Personally we preferred the old menu we didn't feel the options were as good this time but that may just be down to personal preference.

The staff were exceptional. Great breakfast. Rooms were comfortable, albeit the radiators could be stronger.