Berjaya Penang Hotel

Explore Berjaya Penang Hotel

Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,163)
Other sources (364)
8.4
Very Good
From 5,163 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Berjaya Penang Hotel
All
Staff Friendliness (95)
Bedroom (85)
Bathroom (74)
Variety (72)
Ambiance (71)
Surroundings (69)
Room Space (68)
Accessibility (65)
Taste (65)
Hotel Area (61)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Berjaya Penang Hotel

Number of reviews per page
20
40
Customer reviews
Tofa
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
When booking a hotel, it's best not to book for three nights straight away; book one night first. Because if you book through an app, if you only stay one night, you won't get a refund. If you want to extend your stay, it's best to book directly at the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Hello Topa, Thank you for your valuable feedback. We understand your concerns regarding our booking and cancellation policies. We will do our best to provide clearer information to our customers and will continue to improve our policies. Thank you very much for your feedback. We will work to improve the enforcement of our policies.
Translated by Google Icon
See original
I***L
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice hotel, for those who want to get treatment at Adventis Hospital Penang... this hotel is recommended and the location is right in front of Adventis Hospital
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear I***L, Thank you for your feedback and recommendation; we are glad you found our hotel convenient and well located in front of Adventist Hospital Penang, and we look forward to welcoming you again.
Profile Picture
Siti K. B. M. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff is very friendly and very helpful..the environment is great..the room is on top..the breakfast is a bit lacking..there are ants on the table and the air conditioner is not cold enough..overall I am very satisfied..will come here again
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. Siti K.B.M.D., Thank you for your feedback and support. We are pleased that you were satisfied with our staff service, atmosphere, and rooms. We appreciate your comments regarding breakfast, cleanliness, and air conditioning, and we will work to improve those aspects. We look forward to welcoming you again.
Translated by Google Icon
See original
a***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
Few elevators operate. Old hotel. Much of the furniture hasn't been updated.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. a***n, Thank you very much for your valuable feedback. We greatly appreciate your comments regarding the elevator facilities and the overall condition of the hotel. We have forwarded your feedback to the relevant department for improvement. We sincerely hope to receive your continued patronage.
Translated by Google Icon
See original
Z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I am very satisfied with the friendly service of the staff from the moment I entered until checkout. Breakfast also has a lot of variety, so we can choose according to our taste. The swimming pool is also clean & maintained by the staff, so the children's safety is controlled. The room is also clean and tidy & has all the amenities. *The trust & responsibility part is 5 stars because my children lost their late husband's cellphone. The staff called & mentioned the loss of the item & we still didn't realize because we hadn't brought the item home yet. When we got the new call we realized the loss of the cellphone, this part I really respect because not everyone can be trusted & honest. Thx to all the staff of Berjaya Hotel* you are successful in all aspects. Keep it up! Thank you again. God willing, we will repeat it again next holiday 😃.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. Z***a, Thank you very much for your valuable feedback and support. We are delighted to hear that you were satisfied with the service, cleanliness, facilities, and breakfast at the hotel. We sincerely appreciate your compliments regarding the honesty of our staff. We will share your compliments with all our staff and use them to improve our services in the future. We hope to welcome you back again.
Translated by Google Icon
See original
M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The location is close to the mall, drugstore, and market (walking distance). There are also lots of delicious food nearby, and it's close to Adventist Hospital. The staff is friendly and helpful. Yesterday, I had to change rooms several times because my card wouldn't work, and they helped me until it worked.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear M***a, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the hotel's convenient location and friendly service. We sincerely apologize for the inconvenience caused by the room key issue. We hope to welcome you back again.
Translated by Google Icon
See original
N***r
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
One of the lifts wasn’t working; I had to wait 40 minutes on two separate occasions to go down and eventually had to use the goods lift – it was very disappointing. The receptionist didn’t apologize when we complained and just remained silent. The air conditioning in the room wasn’t working properly either.
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear N***r, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lift issue, the air conditioning, and the service you experienced at the reception. Your comments have been shared with the relevant departments for immediate attention and improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
N***r
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
One of the lifts wasn’t working; I had to wait 40 minutes on two separate occasions to go down and eventually had to use the goods lift – it was very disappointing. The receptionist didn’t apologize when we complained and just remained silent. The air conditioning in the room wasn’t working properly either.
1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear N***r, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lift issue, the air conditioning, and the service you experienced at the reception. Your comments have been shared with the relevant departments for immediate attention and improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Shirley S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great view from any corner room, whether left or right. The staff from top to bottom are very friendly and kind. Although the breakfast is vegetarian, it is very delicious and varied. Strategic location, to Adventist Hospital is very close, just across the street. To the famous Welling drug store is also very close, a 5-minute walk. There is also a Catholic church before the Welling store. And if you want to eat Ay Hai Nam, the famous Sim Nan Huat is also close, a 5-minute walk. Overall, highly recommended. If you want KFC, there is also a mini mart next to the hotel.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Ms. Shirley S., Thank you so much for your wonderful and detailed review. We are delighted to hear that you enjoyed the view from your room, the friendly staff, and the delicious and varied vegetarian breakfast. We are also honored that you appreciated our convenient location, which allows you easy access to nearby amenities such as the Seventh-day Adventist Hospital, restaurants, and pharmacies. Thank you for your patronage and feedback. We hope you will choose our hotel again on your next trip to Penang.
Translated by Google Icon
See original
Shirley S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff, from the top to the bellboys, are very friendly and kind. Although the food at the hotel is vegetarian, it is delicious and very varied. Near the Welling Store and there is a Catholic church before Welling Store (where to buy medicine). It is a 10-15 minute walk to Gurney Paragon and to Gurney Plaza it can be 25 minutes by Grab for only RM 5. To Adventist Hospital, just cross the road in less than 5 minutes. Overall, it is highly recommended. If you want to eat Hainanese Chicken Sim Nam Huat, it is only a 5 minute walk.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Shirley S., Thank you for your positive review. We are delighted to hear that you enjoyed our friendly staff, diverse vegetarian menu options, and convenient location. We are also glad that you enjoyed the easy access to nearby attractions. We hope to welcome you back again in the future.
Translated by Google Icon
See original
Shirley S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff are very friendly, from the top to the bellboys. The distance to Adventist Hospital is very close, less than a 5-minute walk. The breakfast is very varied and delicious, even though it is vegetarian. The room cleanliness is very good. For those who are treated at Adventist Hospital, I highly recommend staying at Berjaya Hotel. To get to Gurney Paragon, you can walk for about 15 minutes. To the Welling drugstore is only about 600 steps and for Catholics, there is a church before the Welling store. Overall, it is practical to stay there. To get to Gurney Plaza, take a Grab RM 5, but the walk is also possible but it is a bit further.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Shirley S., Thank you for your wonderful review. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your rooms, and the wide selection of vegetarian breakfast options. We are also pleased that the hotel's location provided convenient access to the Adventist Hospital and the surrounding area. We hope to welcome you back to Berjaya Penang Hotel again.
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
The interior is different from the one in the app. This is an older hotel, so it's outdated. The staff is friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
29 May 2026
Dear Mr./Ms. S*i, Thank you for your review. We apologize if the interior decoration did not meet your expectations. We appreciate your feedback and will forward it to the relevant department for improvement. We are glad you were satisfied with the friendly service from our staff and hope to welcome you back again soon.
Translated by Google Icon
See original
Profile Picture
Eric C.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
Extra bed very soft, my back hurts in the morning
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Eric C., Thank you for your feedback. We sincerely apologize for the discomfort caused by the extra bed, which resulted in you feeling sore in the morning. Your comments are very important to us and will be shared with the relevant team for improvement. We hope to have the opportunity to serve you better on your next stay.
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Recommended for those who want to seek treatment at Adventist Hospital
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear M***a, Thank you for your kind recommendation. We are glad to know you found our hotel convenient, especially for guests visiting Adventist Hospital. We truly appreciate your support and look forward to welcoming you again in the future.
H***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Really love to stay here, comfy and healthy mind, definitely will come back. Thank you
1 people find it helpful
Accommodation's Reply
29 May 2026
Dear H***i, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
LEONARDO S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The front office staff is not very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Leonardo S. Thank you for your feedback. We are sorry to hear that your experience with our front office team did not meet your expectations. This is not the level of service we aim to provide, and your comments will be shared with the team for improvement and further training. We hope to have the opportunity to serve you better on your next visit.
Kelvin G. L.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very recommended 💯 The staffs are awesome, very helpful, very friendly, and the location's surroundings were great. Near Gurney too.
Find this review helpful?
Accommodation's Reply
29 May 2026
Dear Kelvin G. L., Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
a***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff is friendly and quick to respond to any issues. The hotel is quite comfortable and is across the street from Adventist Hospital. The location is convenient for finding food. It's fine for medical purposes.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
29 May 2026
Dear a***a, Thank you for your kind feedback. We are glad to know you were satisfied with our friendly and responsive staff, as well as the comfort of the hotel. It is also great to hear that our location was convenient for your medical trip to Adventist Hospital and nearby food options. We truly appreciate your support and hope to welcome you again in the future.
a***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
clean hotel, only the elevator needs to be updated, this hotel has breakfast with a veggie menu
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear a***i, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Nana D. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Nice hotel for location, near Adventist Hospital.
1 people find it helpful
Accommodation's Reply
02 Jul 2026
Dear Nana D. T., Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Number of reviews per page
20
40