Tjokro Hotel Pekanbaru

Explore Tjokro Hotel Pekanbaru
9.0
Exceptional
From 7,667 reviews
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Cleanliness

8.7

Room Comfort

8.7

Meal

8.8

Location

9.0

Service and Facilites

8.8

People often mention about Tjokro Hotel Pekanbaru
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Distance to City Center (62)
Staff Friendliness (62)
Ambiance (51)
Bedroom (46)
Taste (43)
Accessibility (42)
Room Space (42)
Bathroom (39)
Hotel Area (39)
Family Friendly (31)
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Traveler Reviews Tjokro Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
6.9
/10
Reviewed 5 day(s) ago
The room was lacking in cleanliness; it smelled of dust, as if it had never been used. Noise from outside could still be heard inside. The AC was noisy and the air flow couldn't be adjusted. For the relatively high price, given the amenities, it was simply not worth it.
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P***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The rooms are spacious and clean. The staff is friendly and the service is fast.
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ahmad r.
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8.5
/10
Reviewed 4 week(s) ago
Nice, the room is clean and smells good
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Accommodation's Reply
28 Apr 2026
Dear Mr. Ahmad R., Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eni Dien L., Hotel Manager
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M***.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good, highly recommended, at that price it is very worth it.
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Accommodation's Reply
28 Apr 2026
Dear Ms./Mrs. M*, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with all the facilities and services we provided. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests in choosing to stay at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable with best view 🙏🏻🙏🏻🙏🏻🙏🏻
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Accommodation's Reply
28 Apr 2026
Dear Ms./Mrs. P*i, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru as well. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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P***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice, I enjoyed staying here.
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Accommodation's Reply
28 Apr 2026
Dear Ms./Mrs. P*i, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru as well. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable, clean room, friendly receptionist
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Accommodation's Reply
28 Apr 2026
Dear Ms. Y*i, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru as well. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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F***a
icon-Transit
Transit
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8.5
/10
Reviewed 8 week(s) ago
The staff is friendly... The food is also delicious...
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Accommodation's Reply
06 Apr 2026
Dear Ms./Mrs. F*a, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with all the facilities and services we provided. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests in choosing to stay at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room is nice and comfortable, but I don't like it too dark, so I felt a bit lacking, there was no central lamp above the bed. The food tasted good, but yesterday, maybe because it was already 9 o'clock, there was a bit of a fight with the guests at the next table because the menu was already finished, aka only left to scribble on, but it was still delicious and I could eat it, there were lots of menus.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. Y*n, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for any inconvenience caused by the insufficient lighting and the food served during breakfast. We will contact the relevant departments immediately to resolve this issue and prevent such incidents in the future. Your review is also invaluable in our efforts and commitment to improving the services and facilities we provide to all our guests. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L. Hotel Manager
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Mentari C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The room is really spacious, and the price is pocket-friendly. Overall, I really felt at home and really liked the room.
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Accommodation's Reply
06 Apr 2026
Dear Mr. Mentari C., Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with all the facilities and services we provided. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests in choosing to stay at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eni Dien L., Hotel Manager
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A***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Please pay attention to the AC and check it often..it's not cold enough.
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Accommodation's Reply
07 Apr 2026
Dear Ms./Mrs. A*n, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for the inconvenience caused by the air conditioning not being sufficiently cool. We will contact the relevant department immediately to resolve this issue and prevent it from happening again in the future. Your feedback is also invaluable in our efforts and commitment to improving the services and facilities we provide to all our guests. We hope to welcome you back to our hotel again. Sincerely, Eny Dian. L. Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very satisfying stay at this hotel, clean and comfortable.
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Accommodation's Reply
06 Apr 2026
Dear G*t, Thank you for choosing Tjokro Hotel and for sharing your valuable experience. We are delighted to hear that you enjoyed all the amenities and services provided by our hotel. Your satisfaction and comfort are our top priorities. Your feedback will be of great help to other guests choosing Tjokro Pekanbaru Hotel. We look forward to your visit again. Thank you. Sincerely, Eny Dian L., Hotel Manager
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Muhammad Z. F.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel is nice and comfortable, the location is also in the city center in Pekanbaru.
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr. Muhammad C.F., Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with all the facilities and services we provided. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests in choosing to stay at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eni Dien L., Hotel Manager
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Lomo S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff is friendly, and they offer airport transfers (Rp. 50,000). I often stay here when I'm in Pekanbaru.
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Accommodation's Reply
06 Apr 2026
Dear Mr. Lomo S., Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eni Dien L., Hotel Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
For that price, the facilities and comfort are very good, but the sheets and pillowcases have a damp smell that hasn't dried yet, and the room is not soundproof, you can hear people's voices from the other side of the room.
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Accommodation's Reply
07 Apr 2026
Dear Ms. L*a, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for the inconvenience caused by the unpleasant odor of the linens and the poor soundproofing of the room. We will contact the relevant departments immediately to resolve this issue and prevent it from happening again in the future. Your review is also invaluable in our efforts and commitment to continuously improve the services and facilities we provide to all our guests. We hope to welcome you back to our hotel again. Sincerely, Eny Dian. L. Hotel Manager
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Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Very good, highly recommended
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Accommodation's Reply
06 Apr 2026
Dear Mr./Ms. Y*A, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with our facilities and services. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests considering staying at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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A***f
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The AC is leaking and the water tap is leaking.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. A*f, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for the inconvenience caused by the air conditioner and shower leak. We will contact the relevant departments immediately to resolve this issue and prevent such incidents in the future. Your feedback is also invaluable in our efforts and commitment to improving the services and facilities we provide to all our guests. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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I***o
icon-Medical
Medical
icon-origin-TRAVELOKA
6.6
/10
Reviewed 16 week(s) ago
I ordered this for my mother because it's close to Awal Bros Hospital. The location is very strategic, close to everything. However, my mother complained about the cleanliness. Please improve the cleanliness.
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Accommodation's Reply
07 Apr 2026
Dear Ms./Mrs. I*o, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for any inconvenience caused by the substandard cleanliness. We will contact the relevant department immediately to resolve this issue and prevent similar incidents in the future. Your feedback is invaluable in our efforts to improve the services and facilities we provide to all our guests. We look forward to welcoming you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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M***d
icon-origin-TRAVELOKA
6.5
/10
Reviewed 19 week(s) ago
The AC is noisy and not cold, the ceiling is hollow, not soundproof, there are connecting doors to the rooms that are locked and that makes guests uncomfortable. Small bathroom, slow wifi, TV with ants and not many TV channels, dirty mattress.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. M*d, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We apologize for any inconvenience you experienced with our facilities, such as the noisy and ineffective air conditioning, the hole in the ceiling, poor soundproofing, low-quality Wi-Fi and TV channels, and the dirty mattress. We will contact the relevant departments immediately to resolve these issues and prevent them from happening again in the future. Your review is also valuable information for our continuous improvement in providing better services and facilities for all our guests. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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E***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
It's really nice to have a staycation here 😭👍, and it's also still within the student budget.
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2 people find it helpful
Accommodation's Reply
06 Apr 2026
Dear Mr./Ms. E*e, Thank you for choosing Hotel Tjokro and for taking the time to share your experience. We are delighted that you were comfortable with all the facilities and services we provided. Guest satisfaction and comfort are our top priority. Your review will be helpful for other guests in choosing to stay at Hotel Tjokro Pekanbaru. We hope to welcome you back to our hotel again. Sincerely, Eny Dian L., Hotel Manager
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Number of reviews per page
20
40