Lotte Hotel Guam

Explore Lotte Hotel Guam
8.4
Very Good
From 997 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

7.6

Service and Facilites

8.6

Traveler Reviews Lotte Hotel Guam

Number of reviews per page
20
40
Top reviews
Becky Cruz
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The ocean view rooms were clean, spacious, and beautiful; the staff were very friendly. The hotel premise was also clean and very nice. We used the swimming pools (including the children's pool) and enjoyed the children's playland (you will need to pay by the hour; it's not owned by the hotel). The breakfast buffet was delicious. Parking was available at all times even when there was a weekend event. The only downside was the delayed check in for one of our rooms (we had 3 room reservations). We were told that we could check in at 3 pm; our room was available about an hour later. All in all, the customer service of all the staff was excellent. They were really generous and welcoming. I highly recommend staying here.
Read More
Sheri
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, friendly and helpful staff, and close to restaurants and shopping.
Tara
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Decent, clean. Buffet was so-so, just not worth what was charged
TAEJEONG
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Everything was completely satisfying.
Angela
icon-Business
Business
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Tower building only had 1 working elevator
Angela
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Food & service was excellent!
Chang-Hao
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Excellent
Tomer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The view of the pool and ocean was fantastic. The pool area is amazing. The room itself was a bit outdated, the door to the balcony was hard to open and the toilet had some problems
joseph
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

For the price, i wasnt impressed. I had to wait 45 minutes after my check-in time because my room wasnt ready. The internet was good, but the TV was small.
antonia
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice very friendly
Nathan
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Outstanding
Dalton
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Very relaxing environment.
Jose
6.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Strong smell of urine fronting the hotel from homeless people in the area which could have been easily flushed daily by hotel but was not. Not a pleasant first impression.
Marielle
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Everything was great but the shower did not have hot water.
Min A
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

A bit outdated
Yuna
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

아이와 함께하는 여행으로 더할나위없이 좋았습니다. 프론트에 한국인 직원분이 계셔서 요청드릴때 넘 편하고 응대도 친절해서 정말 좋았습니다.
Ramona
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

We enjoyed our stay
Romulus
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Good
Rodney
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

I love the location, the property and the staff were awesome. Good food, room rates are good we can walk everywhere cause everything is near. Parking was okay, cause we have to park across the street from the hotel so it’s kind of risky especially at night, there are risky drivers around the island so you’ll never know.
arion
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

.
Number of reviews per page
20
40