Thank you for sharing your feedback. We are delighted to know that you found our hotel comfortable and clean. We also sincerely appreciate your suggestion regarding accessibility to the restaurant. Your comments about the distance and ease of access for guests with disabilities are valuable, and we understand how important convenient access is to the overall guest experience. Please be assured that we will review your feedback with our team as we continue to look for ways to enhance accessibility and guest comfort throughout the hotel. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back to Sheraton Bandung Hotel & Towers in the near future. Warm regards, Fanny Salim Director of Operations

Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations and that you felt the facilities and services did not reflect the value you anticipated. At Sheraton Bandung, we are committed to continuously improving our guest experience, and we would greatly appreciate the opportunity to better understand your concerns. Your insights regarding the facilities or services that fell short of expectations would be invaluable in helping us improve. Please feel free to contact me directly at your convenience. I would welcome the opportunity to discuss your experience personally and learn how we can serve you better in the future. Thank you again for your feedback. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. Warm regards, Fanny Salim Director of Operations 08112156396

Dear Ms. Resya, Thank you so much for your positive review and for choosing Sheraton Bandung Hotel & Towers. We are delighted to hear that you enjoyed the clean hotel atmosphere, delicious food, and the friendliness and helpfulness of our entire team. Your compliments mean a lot to us and motivate us to continue striving to provide memorable experiences for all our guests. We hope to welcome you back to Sheraton Bandung Hotel & Towers again for another memorable stay. Sincerely, Randang Yesha - Digital Manager

Dear Adi, Thank you for taking the time to share your review and for the excellent rating. We are delighted to know that the friendliness and hospitality of our team made a positive impression during your stay. We also appreciate your feedback regarding our EV charging station facilities. We understand that the demand for electric vehicle charging continues to grow, and your suggestion to increase the number of charging stations is valuable. We will certainly take this into consideration as we evaluate future enhancements to our facilities. Thank you once again for your feedback. We look forward to welcoming you back to Sheraton Bandung Hotel & Towers for another comfortable and enjoyable stay. Warm regards, Fanny Salim Director of Operations

Dear Sheraton Community, Thank you very much for sharing your lovely feedback and choosing Sheraton Bandung Hotel & Towers for your family staycation. We are delighted to know that you and your family had a wonderful experience and that our friendly team made your stay even more enjoyable. Your kind appreciation means a lot to us and will certainly motivate our team to continue creating memorable experiences for every guest. We look forward to welcoming you and your family back to Sheraton Bandung Hotel & Towers for another wonderful stay. Warm regards, Randang Yesha - Digital Manager

Dear Ms. Apriyadi, Thank you so much for your positive review and for trusting us to take care of you and allowing you to return to enjoy your experience at Sheraton Bandung Hotel & Towers. We are delighted to know that you always enjoy your stay, especially at our restaurants. Your special compliments to Mr. Gusti mean a lot to us. We will pass on your compliments to him as encouragement for us to continue providing friendly and excellent service. We hope to welcome you back to Sheraton Bandung Hotel & Towers. Sincerely, Randang Yesha - Digital Manager

Dear Mr. Irwan, Thank you very much for your positive review and for choosing Sheraton Bandung Hotel & Towers for your family vacation. We are delighted to hear that you and your family enjoyed your stay and the hotel's excellent location near the city center. We greatly appreciate your compliments on our service and accommodation. We hope to welcome you and your family back to Sheraton Bandung Hotel & Towers again. Sincerely, Randang Yesha - Digital Manager

Dear Alfin T.R Thank you for your continued support and for sharing your feedback. We are delighted to know that it is always a pleasure to stay with us. We also appreciate your suggestion regarding the bathroom glass wall and curtain. Your feedback has been shared with the relevant team as we continuously look for ways to enhance our guests' comfort and overall experience. Thank you once again, and we look forward to welcoming you back to Sheraton Bandung Hotel & Towers soon. Warm regards, Fanny Salim Director of Operations Sheraton Bandung Hotel & Towers

Dear Sheraton Community, Thank you for sharing your wonderful feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are truly delighted to hear that your experience was worth every penny and that you had an enjoyable family vacation with us. Knowing that we were able to provide a memorable stay for you and your loved ones is the greatest compliment we could receive. Your kind words mean a lot to our team and motivate us to continue delivering exceptional hospitality and memorable experiences for every guest. We look forward to welcoming you and your family back for another wonderful stay at Sheraton Bandung Hotel & Towers. Warm Regards, Randang Yesha - Digital Manager

Dear Sheraton Community, Thank you for sharing your feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you appreciated our commitment to maintaining the quality and cleanliness of the hotel. It is especially rewarding to hear that our family-friendly activities and overall value contributed positively to your experience. We continuously strive to provide memorable stays for guests of all ages, and your recognition motivates our team to keep delivering exceptional hospitality and experiences that stand out among Bandung's hospitality offerings. Thank you once again for your kind words and support. We look forward to welcoming you and your family back for another enjoyable stay at Sheraton Bandung Hotel & Towers. Warm Regards, Randang Yesha - Digital Manager

Dear Sheraton Community, Thank you for sharing your feedback with us. We sincerely apologize for the long waiting time during your check-in and, especially, for the impression that guests who arrived later were attended to first. We fully understand how frustrating and disappointing this experience must have been. Please be assured that your feedback has been shared with our Front Office team for further review and improvement, particularly regarding the check-in process and queue management, so we can provide a more consistent and seamless experience for every guest. We truly regret that this experience has affected your overall impression of Sheraton Bandung Hotel & Towers. We hope you may reconsider and give us another opportunity to provide you with the attentive service and experience we strive to deliver. Warm regards, Randang Yesha - Digital Manager

Thank you for your loyalty and for making Sheraton one of your favorite hotels. We are truly honored to be considered among the best hotels in Bandung. We also appreciate your constructive feedback regarding the check-in process. We understand that a seamless arrival experience is important, and we apologize if the room readiness process did not meet your expectations. Your comments have been shared with our team as we continue to improve efficiency and communication during check-in. We look forward to welcoming you back for an even better experience in the future. Fanny Salim Director of Operations

Dear Depri H., thank you for choosing to stay with us and for sharing your feedback. We are delighted that you enjoyed your stay overall. We also appreciate your comments regarding the in-room complimentary amenities. Your feedback is valuable and will be taken into our considerations as we continuously look for ways to enhance the guest experience. We hope to welcome you back to Sheraton Bandung Hotel & Towers soon. Warm regards, Fanny Salim Director of Operations

Dear Ms. Viona, Thank you for sharing your feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are pleased to know that you had an enjoyable stay overall. However, we sincerely apologize for the longer than expected check-in process and for the missed holiday amenity request for your children without prior communication. Your feedback has been shared with the relevant teams to improve our attention to guest requests and overall arrival experience. We appreciate your valuable comments, as they help us enhance our service and create more memorable stays for our guests. We look forward to welcoming you and your family back for an even better experience in the future. Warm Regards, Randang Yesha - Digital Manager

Dear Ms. Nidya, Thank you for taking the time to share your wonderful review following your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you had a pleasant and memorable stay with us. While we sincerely apologize for the delay during the check-in process, we are pleased to hear that our team, especially Sasha, was able to assist you professionally and make a positive impression throughout your arrival experience. It is also rewarding to learn that you enjoyed our family-friendly activities, warm hospitality, dining selections, welcome amenities, and recreational facilities. Creating memorable experiences for both adults and children is something we continuously strive for, especially during the holiday season. Thank you once again for your kind words and recommendation. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Hopefully, next time you will have the chance to enjoy one of our Pool Access Rooms as well. Warm Regards, Randang Yesha - Digital Manager

Dear Ms. Rizka, Thank you for sharing your positive review of Sheraton Bandung Hotel & Towers. We are delighted to know that you found our hotel comfortable and conveniently located close to the city center. It is always rewarding to hear that our property has become a recommended choice for travelers visiting Bandung. We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay in the future. Warm Regards, Randang Yesha - Digital Manager

Dear Sheraton Community, Thank you for sharing your feedback regarding your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to know that you enjoyed our Family Staycation promotion, friendly service, and the overall experience of staying with your family. It is especially rewarding to hear that our hotel was a great choice for a stay with children. At the same time, we appreciate your feedback regarding the room soundproofing. Your comments have been shared with the relevant team as we continuously look for ways to improve our guests' comfort and overall experience. Thank you once again for your valuable review. We look forward to welcoming you and your family back for another memorable stay in the future. Warm Regards, Randang Yesha - Digital Manager

Dear Sheraton Community, Thank you for sharing your feedback and for choosing Sheraton Bandung Hotel & Towers for your family getaway. We are delighted to know that you and your family had a happy holiday and an enjoyable stay with us. Creating memorable moments for families is what we strive for, and your kind words truly encourage our team. Thank you once again for your support. We look forward to welcoming you and your family back for another wonderful stay in the near future. Warm Regards, Randang Yesha - Digital Manager

Dear Mr. Made, Thank you for taking the time to share your wonderful review following your recent stay at Sheraton Bandung Hotel & Towers. We are delighted to hear that you and your family had an enjoyable stay with us. It is especially rewarding to know that you appreciated our warm hospitality, friendly and helpful associates, delicious dining experiences, and the personalized service from our Front Office team. Small gestures, such as being recognized by name, can make a meaningful difference, and we are pleased to know it contributed positively to your stay. Your kind words will be shared with our team as encouragement to continue delivering memorable experiences for our guests. We are also glad that you were able to enjoy our in-room dining offer during your visit. Thank you once again for your support and recommendation. We look forward to welcoming you and your family back for another exceptional stay at Sheraton Bandung Hotel & Towers. Warm Regards, Randang Yesha - Digital Manager

Dear Mr. Apriyadi, Thank you for your wonderful review and for choosing Sheraton Bandung Hotel & Towers. We are truly delighted to know that you found our hotel to be the best and most comfortable choice for your stay. Your kind words are greatly appreciated and serve as a wonderful motivation for our team to continue providing exceptional hospitality and memorable experiences. Thank you once again for your support. We look forward to welcoming you back for another enjoyable stay at Sheraton Bandung Hotel & Towers. Warm Regards, Randang Yesha - Digital Manager