8.6
Very Good
From 7,776 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about The Sultan Hotel & Residence Jakarta
All
Staff Friendliness (81)
Bedroom (74)
Room Space (69)
Bathroom (68)
Distance to City Center (67)
Ambiance (61)
Hotel Area (61)
Surroundings (60)
Family Friendly (55)
Accessibility (53)
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Traveler Reviews The Sultan Hotel & Residence Jakarta

Number of reviews per page
20
40
Customer reviews
M***M
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Good. Very recommended. Overall, I like it.
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Adi H. Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice hotel, centrally located, and the kids were delighted with the free room upgrade. Thank you.
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3 people find it helpful
Hendrik
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The location is strategic, the breakfast menu is all delicious
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1 people find it helpful
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good, the swimming pool is large and clean, and the breakfast is varied. Next time I'll stay at The Sultan and Residence Hotel again.
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1 people find it helpful
arsha a. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Served by Ms. Nabila and Naziroh at FO, got a free room upgrade, Masyaallah, thank you
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1 people find it helpful
J***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good location, ambience Nice to stay
2 people find it helpful
Heny H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Good for families, close to GBK, spacious rooms
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Muzwar R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The location is very strategic.
1 people find it helpful
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel service and the very beautiful atmosphere of the hotel made our family feel comfortable while staying at the hotel.
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3 people find it helpful
n***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the location is easy to reach and strategic.
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1 people find it helpful
A***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Throughout my stay, all the staff were friendly and helpful. They were also very helpful during check-in. The room also had a great view. This hotel is definitely a great one.
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3 people find it helpful
Hery
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel staff was very friendly when I checked in.
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2 people find it helpful
Rurry W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
My staycation with my wife and three children was comfortable, despite the old building. It was clean and had a luxurious feel. The only drawback was the complicated access; you had to go around the area to get to the lobby.
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3 people find it helpful
F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotel staffs are so friendly and helpful. Best service hotel in Jakarta 👍
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f***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
It's just a shame the AC in room 1501 isn't cold enough.
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D***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice hotel, strategic location
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
always great location although access closure still a problem.
1 people find it helpful
irfanudin t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Chose this hotel because it is close to Istora Senayan, check in is easy, the luxurious aura is still felt, even though it is classic it is still well maintained, friendly staff, clean rooms, bathrooms with bathtubs, cold AC, hot and cold water that works well, check out is also easy, enter the hotel through the door on Jl. Sudirman, suitable for staying especially if there is an event around GBK.
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1 people find it helpful
Z***y
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
This hotel is actually almost perfect for my business trip, which requires a location in central Jakarta. The only drawback now is access. While it used to be very easy to get to from Senayan/GBK, now it requires a circuitous route, which can be confusing for guests.
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3 people find it helpful
I***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is very comfortable and in a prime location, very close to GBK, the mall, and other popular attractions. It's an older hotel, but very clean, with authentic Indonesian design. I hope this hotel continues to attract loyal customers. Please maintain the hospitality, comfort, and cleanliness.
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3 people find it helpful
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