Syahrul L.

9.4

/10

Reviewed 2 day(s) ago

The service was very friendly during check-in and check-out.

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Verified Traveler

Business

10.0

/10

Reviewed 3 day(s) ago

Nice place, excellent and friendly service. I've stayed there twice, and I'll definitely stay there again next time I'm in Surabaya.

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Verified Traveler

10.0

/10

Reviewed 3 day(s) ago

The location is nice and the food has a lot of variety...

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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Verified Traveler

10.0

/10

Reviewed 4 day(s) ago

Strategic location: - Indomaret - Mosque at Bank Jatim - Lots of culinary MSMEs - Walking distance to TP 750 meters

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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Verified Traveler

10.0

/10

Reviewed 6 day(s) ago

Nice room and near shopping center, also center of Surabaya

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Accommodation's Reply

24 Apr 2026

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

M

MAFRUHAN

Business

10.0

/10

Reviewed 1 week(s) ago

Cheap, good facilities, right in the city center

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Accommodation's Reply

24 Apr 2026

Dear Mr. Mafruhan, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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A***d

10.0

/10

Reviewed 1 week(s) ago

It was so cool, I hope I can come back here again. Awesome, really cool.

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Accommodation's Reply

24 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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c***e

Staycation

9.7

/10

Reviewed 1 week(s) ago

Friendly staff, affordable prices

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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e***n

10.0

/10

Reviewed 2 week(s) ago

The staff was amazing and the location is the best location for work and for shopping.

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rio Saputra Iskandar General Manager

Erwan

Medical

9.7

/10

Reviewed 2 week(s) ago

Very friendly service and very fast check in process

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Accommodation's Reply

21 Apr 2026

Dear Mr. Erwan P.O., We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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Erwan

Medical

9.7

/10

Reviewed 2 week(s) ago

The receptionist is friendly and efficient.

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Accommodation's Reply

21 Apr 2026

Dear Mr. Erwan P.O., We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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Verified Traveler

Transit

10.0

/10

Reviewed 2 week(s) ago

When I booked the room, I forgot to mention that I needed a room with a refrigerator for my food. The front desk staff happily accepted my food and stored it in the hotel refrigerator. It was very helpful, and I'm very grateful. When I met one of the staff in the elevator delivering the food, she kindly answered my questions, and I ended up ordering some of the food she was carrying (hehehe). The food prices were also reasonable. This will be an alternative hotel for when I return home.

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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D***i

8.8

/10

Reviewed 2 week(s) ago

Nice, clean, comfortable room, and friendly staff. Thank you!

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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WM

Wahyu M.

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel room was very comfortable and the staff was very friendly.

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Accommodation's Reply

21 Apr 2026

Mr. Wahyu M., Dear Valued Guest, We would like to express our sincere gratitude for your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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F***l

Staycation

9.1

/10

Reviewed 3 week(s) ago

Friendly staff, no deposit, clean rooms, close access to Indomaret, but the food wasn't as tasty as I expected. Well, taste is relative. The vegetables in the squid mixed rice turned out to be reheated vegetables from last night. It was a bit sour, but still edible.

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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Ahmad

8.2

/10

Reviewed 3 week(s) ago

the location is good and strategic

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Accommodation's Reply

21 Apr 2026

Dear Mr. Ahmad H.R.P., We appreciate you sharing your valuable feedback about your stay at the Ibis Surabaya City Centre. We are delighted to receive such a positive review. We will share your valuable comments with all our staff. Your feedback is a great encouragement to all our employees to continuously improve the quality of our service. Thank you again for sharing your valuable experience, and we hope your next stay will be as enjoyable as yours. Sincerely, Rio Saputra Iskandar, General Manager

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S***i

9.4

/10

Reviewed 3 week(s) ago

It's quite comfortable and easy to access

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at Ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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D***A

Staycation

10.0

/10

Reviewed 4 week(s) ago

I absolutely love the location and the condition of the rooms. Parking is also excellent. I stay here often. The staff are all friendly. Check-in is always fast.

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Accommodation's Reply

21 Apr 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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HB

Hety B.

Transit

9.7

/10

Reviewed 5 week(s) ago

Comfortable, the important thing is clean, normal AC

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Accommodation's Reply

26 Mar 2026

Dear Ms. Heti B., We greatly appreciate your feedback regarding your stay at ibis Surabaya City Centre. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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M***D

Leisure

10.0

/10

Reviewed 5 week(s) ago

Comfortable hotel and close access to Surabaya city center

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Accommodation's Reply

27 Mar 2026

Dear Valued Guest, We greatly appreciate your feedback regarding your stay at ibis Surabaya City Center. We are delighted to receive such positive comments. We will share your feedback with our team. We are confident that this constructive criticism will motivate all our staff to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next stay will be as memorable as this one. Sincerely, Rio Saputra Iskandar, General Manager

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ibis Surabaya City Center

Overall Ratings & Reviews ibis Surabaya City Center

8.7

8.6

8.3

8.9

8.6

Traveler Reviews ibis Surabaya City Center