The family booked a room for 4 people. Check-in time was 3 PM, but due to a delayed flight arriving at 6 PM, the room hadn't been arranged yet. When we arrived, the room was quite small, not like in the pictures 👎. The room only had one bed. After about 30 minutes and several phone calls to the reception, the staff brought up a single bed, just like in a hospital, whereas the pictures showed two identical and beautiful beds. The family had already paid a lot of money for a luxury room to enjoy their vacation. When we went down to speak to the reception, the staff were very impolite and arrogant. The room had a bucket of ice for guests, but after we complained, the staff probably refused to serve our room anymore. Since then, we haven't been able to call reception because no one wants to answer. When we requested room cleaning, the staff just threw a pile of towels into the room instead of tidying them up. The breakfast was terrible, only suitable for Middle Eastern tastes. The hotel pool was very small. Overall, it was awful, the only good thing was its proximity to shopping areas. We will never return. 👎👎👎👎