I recently stayed at this hotel and unfortunately had a disappointing experience.
The room was quite small with a poor view, which was not what I expected.
What was most concerning, however, was my interaction with the front desk staff. When I asked simple questions about the hotel amenities—specifically about the gym, sauna, and other facilities—the staff member asked me who had booked my reservation. She seemed reluctant to provide basic information about the hotel’s offerings, which I found puzzling and unprofessional. Guests should be able to inquire about hotel facilities regardless of who made the booking.