The checkin process was far too long, No one available to help, when called number given for assistance, No response/help. Once in property room Was clean but basic, needs a lick of paint, was in a good location close to all amenities and metro close by. All was ok except checking in for that reason I would NOT stay here when next in Madrid

The room was dirty and not as advertised. Could not stay here.

Everything you read in the low review comments turned out to be true. Check in process was not great. There was a huge line in front of the checkin machine. All the tourists were frustrated. You can call or send a WhatsApp messages but it's really up to the hotel staff probably working from home remotely to respond. They gave me a room very far inside the building where I could not even get a phone reception. WiFi wasn't working either. I messaged them but got ignored. I gave up. After all, it was my fault for choosing a cheap hostal. The building and my room smelled off so I wanted to get a fresh air so I opened the window and boom just cockroaches. It was really uncomfortable throughout my stay. That being said, the location is great. I was able to walk to all the popular places. I felt safe in the area as well. Good thing about staying this hotel was that it was so gross that it forced me to stay outside and explore Madrid as much as I can as opposed to stay inside the hotel.

MUY LIMPIO PERO ALGO APRETADAS LAS HABITACIONES , SE NECESITA AL MENOS UNA PEQUENA NEVERA Y SECADORES DE PELO .POR LO DEMAS BIEN EXCEPTO EL CHEKING MUY SOFISTICADO ESO CREA PROBLEMAS E INCERTIDUMBRE PUES NO VES A NADIE RESPONSABLE Y CUANDO EL STAFF QUE HACE LA LIMPIEZA SE VA NO SABES A QUIEN DIRIGIRTE RECOMENDACIONES.

hola es hostal muy tranquilo y limpio , el sistema de check in algo complicado se hace fila para checkiar es muy dificil no tener recepcionista , recomendaciones alguna pequena nevera en las habitaciones y secADOR DE PELO . POR LO DEMAS UN POCO ESTRECHAS PERO BIEN LIMPIAS

Es un barrio muy ruidoso, actualmente poca accesibilidad por trabajos de calle, sistema check-in poco claro e ingreso dificultoso, teléfono de contacto no funciona para extranjeros, tuve que solicitar ayuda a través de contacto en España. Tarjeta para ingresar al dormitorio estaba mala y puerta entrada al sector no abría con la clave. Y también le pasó a otros pasajeros.

You have an automated checkin and NOBODY to talk to, there are 3 numbers to call but they never answer, room key stopped working multiple times and took over an hour to get someone to answer the phone to get us a new key. We had 2 separate rooms that this happened to. Our first night was for a single room and we were a couple and could not get anyone to answer emails and/or phone to move rooms until the next day. Finally moved to a new room the next day, mold in both bathrooms. Another lady had same problem, but worse. In middle of night some random man walked in her room because they gave him the wrong key card!

The check in machine seemed easy until we got to our room and our keycard did not work. We then were stuck waiting for over 30 minutes just trying to contact hotel staff because there was no one on site to help us. The same thing happened the second day of our stay when the keycard stopped working again. One of the bathrooms in our room was also out of service and the other one was so small that the door didn’t fully open. We also found cockroaches in our room.

The worst hotel I’ve ever stayed at, and I e been in Madrid quite a few times. The photos are deceptive and the room was really tiny, the bathroom even more so (we are skim and it was a tight fit!). There is NO receptionist despite the photo that shows a desk with a jets in; check in is with a machine that takes a long time and corks be very confusing. There are no amenities of any sorts. The bathroom door doesn’t move easily and is ridiculously out of adjustment and disrepair. With all the options available in this area, this should be your last one! Not worth the money.

Very small room. Very hard to do self check in. But very good location.

It is what it is, the location is brilliant the facilities are reasonable for the price. Good for solo travellers or those who don't plan on spending a lot of time in the room and want to explore the city. The bed was fine, the room was fine the building was maintained.

It could have a better maintenance. Some painting and new furniture and bedding. The blanket was old but clean. Pillows were horrible. Good and clean towels. I probably do not return because the pictures didn't match the rooms.

Room had a very bad smell, the walls were damaged, bed was uncomfortable and very squeaky. Thin walls, so it was a bit noisy overnight. Check-in kiosk was confusing for us and other guests, and using the pre-check-out caused us to be locked us out of our room before the appointed time. (Luckily we found maintenance staff to help us out.) Yes, it's a hostel in a good location, but not worth the nightly price IMO.

This place is absolutely awful. I was never told how to get into the building, I had to wait for someone coming out to let me in. Once inside, there is no front desk, check-in is done via a machine. The other guests basically checked me in. My room was nothing like in the pictures, there was a tiny little window that gave onto a minuscule air-shaft full of blasting air-conditioners. The place was stuffy, smelly, I moved to another hotel after the first night and informed the hotel. I never received a reply to any of my messages, they just took my money. Do not go to this place, it’s a scam.

la atención de una Srita. Colombiana, que en todo momento me asistió en mi estancia atreves del teléfono para mi check-in el 21 de mayo alrededor de las 11 am, estoy muy agradecido con ella, muchísimas gracias y les prometo recomendarles y regresar, muy amables

The room smelled so bad of cigarette smoke, it was unbearable. The head piece of the bed started to vibrate out of nowhere. Extremely noisy. I wouldn't go back there. I recommend everyone to think it twice before coming here.

The property was in a convenient location and considerably affordable, but not as it seemed in the ad. There was no actual front desk to speak to people, so it was really difficult to figure out how to check in, or to even to get into the building. You have to call a Spanish phone number for help with anything, so make sure you have international calling. The single rooms were extremely cramped, the outlet next to the bed was broken, the desk and walls were scratched and stained, and worse of all, the hallways echo really badly. You can hear everything happening, people talking, babies crying, people walking, suitcases rolling... I could even hear people sneeze. Every night I was woken up by something. VERY VERY misleading how the advertisement says "soundproofed". This is absolutely not the case. Not soundproofed in the least.

There is no reception desk staffed by people. You have to communicate by WhatsApp. The first room was terrible and nothing like what was shown in the pics. It was dark with 1 window and 2 separate beds. However, we asked them to swap the room with another that had 2 big doors and natural light. This was accommodated. Would not reccomend this place. Only plus was the price was low.

A great place to stay if you want to live Madrid at its best.

Check in was chaos via a machine. Lots of angry people unable to check-in. The place isn't staffed despite the high rates they charge. I won't return.