N***t
Leisure
9.7
/10
Reviewed 3 week(s) ago
The location is convenient, with a 7-Eleven in front of the hotel. It's suitable for family stays. In one room, the TV was broken and wouldn't turn on, and in another, the balcony door wouldn't lock. We called staff, and they came to help and offered to change our room without us even asking. The buffet breakfast had a reasonable selection. The swimming pool was clean, with separate areas for children and adults. Towels were provided. Overall, the rooms were good and the staff provided excellent service.
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Accommodation's Reply
08 Aug 2026
Dear Sir/Madam,
Thank you very much for taking the time to send us your review and feedback. We are happy to hear that you were satisfied with the location, facilities, breakfast and the service of the hotel staff.
We apologize for the inconvenience caused by the broken television and balcony door. We are also very grateful for your kind words about the prompt and courteous service provided by our staff. We take your feedback seriously and will strive to improve our service in the future.
We look forward to welcoming you back again.
Many thanks.
Sincerely,
Brynham Hoogui Hotel
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