Dear Mr./Ms./Mrs./Ms./etc., Thank you for your positive review and feedback after your stay at our hotel. We apologize for any inconvenience related to the unclean linens, WiFi issues, and the ventilation louvers in your room. We have immediately forwarded your feedback regarding the linens to our housekeeping and laundry teams to separate and replace damaged linens, ensuring all rooms always have clean, white, and fresh linens. Regarding the WiFi, our technicians are also working on improving and increasing the signal strength in the hallways. We greatly appreciate your comment about the ventilation louvers in your room. Guest comfort and privacy are our top priority, and this feedback will be used by our renovation/improvement team to assess and potentially close or repair the ventilation louvers to enhance the security and privacy of your room. We hope you will give us the opportunity to welcome you again in the future, so that we can welcome you with even better and more comfortable amenities. Sincerely, Management, Wisma GM
