Very clean and comfortable place.

yes rooms were clean staff very nice

My room was spacious, clean and comfortable. Strong wifi in the room. The hotel itself is in an excellent location for exploring the Centro area, situated close to museums, restaurants and shopping. My only complaint relates to interior noise. The hotel inner courtyard has hard surfaces of tile and stone, which tend to reflect and transmit sound. Staff working late at night, or other guests coming and going (particularly if they aren’t modulating their voices) I found to be loud and disruptive in my room.

Great friendly staff!

Everyone was so nice. The room and all was clean. It did smell strongly of caulking that had not cured but that went away after the first night. No soaps or conditioners in the shower bottles.

The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.

Relly need to replace worn towels

Not spotless, but generally well kept. Staff is very friendly and attentive.

Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back

Terrace has amazing views, staff was more than inc

Front staff at the hotel are very nice, the guy that worked during our stay took such good care of us! The hotel is a little bit noisy depending on which room you have and sadly we got bed bugs in room nr 9. Front staff immediately moved us to another room, closed the room off and took in sanitation service. They also helped with facilitating laundry (but we had to pay ourselves).

Not enough parking

My hotel room was not as clean as it could be. I knew from the pictures online that the rooms were dark, and that proved to be accurate. The staff was wonderful, however, and it was a fair price for what I received.

The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev

Great staff and close to downtown.

Quedamos enamorados de este lugar. Cómodo, limpio, buena atención, restaurante con menu buenísimo, atención excelente, céntrico y el precio justo para nuestro presupuesto. Gracias por su atención!

Great location.

The room was ample, comfortable and very clean. Location was amazing, and the price of the stay, superb! Will definitely consider staying at Hotel Isabel again when I visit beautiful Puebla.

I loved the property. Good staff, walkable, safe and the rooms are very spacious and clean. I only would like to recommend to the facility if there’s a chance to bring freezer inside every room to make the stays more comfortable?.

The staff, and the cleaning was great,, but they needed more amenities in the room, like body lotion, kleenex, the little extras