Overall Ratings & Reviews Hotel Express Newcastle Gateshead

Overall, the staff were nice but the room was in awful condition and genuinely couldn't stay here, felt very unsafe and felt uncomfortable

When we booked a few weeks ago, we paid a surcharge to pay at the hotel. They took the payment before we arrived and then couldn’t find or reservation when we arrived. Then they told us that we had already checked in! How? The room was not great but then it was only a bed for 6 hrs before we needed to get up at 3am for an early flight. Convenient for Newcastle airport

It was good

N/A

Bike was securely locked to the smoking shelter wall using 3!! Bike locks. Around 3am the bike was stolen. Someone came with bolt cutters and walked out with the bike. Even though thr hotel clearly states "secure parking" and the numerous CCTV cameras werent able to get a single shot of the theif!!. Police are going to deal with the issue. Hotel didnt help in any way, not even a sorry. Even though responsibility of my belongings falls down to them!

It was very basic, not much water pressure in the shower.

It was basic but worked for the short stay. The staff were excellent, very helpful

It was a good experience and worth the money! The staff are great and the location is convenient due to local transport.

They are decorating and we were kept awake throughout the night because they were working in the room behind us all night. Our room had water damaged ceiling with a hole. The bathroom had toilet seat that didn't fit, damp issues, peeling paint. The listing says bathrobes, sound proof rooms and other things that are not true.

For £40 i couldnt fault it.polite enough clean and tidy bedding and towels were fresh. And is was quiet.

Great location to travel around local areas. Staff were so friendly and accomodating to your stay. You just had to ask and they were more than helpful. Its a converted care home with signs of wear and tear. Some rooms would challenge people. But to be fair staff relocated us on this visit. The breakfast is excellent value if booked in advance and is plentiful. For the price its offered at a reasonable rate. Well worth a visit.

It was a great place to stay specially for the value! Have been before and no doibt will go again

It was really nice the room was very clean, a great stay!

Very nice friendly staff on Reception, Sahil and Mir. The hotel served its3purpose for5 hours to sleep

Certainly not the ritz but the staff couldnt do enough to make our stay comfortable. Beds were comfy, rooms warm. Water pressure a bit low in the shower but it was clean and close enough to city centre. You get what you pay for and to put our heads down at night and get showered it was a perfect room for us.

My stay was pefect. I was up for the football so just needed somehwhere to sleep and thats what i did

Very cold in the room and unsafe in the bathroom stuff broken

Sadly there was issues with our Service Dog when we first arrived but reception rang the management who eventually squared us with a room next to reception but that night our room flooded at about 3am as someone had left a tap running upstairs so not the best of stays.

Clean warm room. Happy with it and at £36 a bargain. Would stay again.

Receptionist was rude, kept trying to get money out of us, kept our ids overnight, as well as photocopying them without telling us what for, or asking consent. Took friend's ID too, he was not staying with us, and refused to give him it back until we had returned from our room to put our bags down. Room was a state. Sink close to bed (despite bathrooms being communal) so movement around the bed was next to impossible, half a wire plugged into a wall, wet stains on the ceiling, uneven flooring. Room was also tiny, three people couldnt move around comfortably. Took £50 deposit (room was £59 including travel protection) because one of us has no form of ID but is 18. Seriously would not recommend this place, ruined our moods for the rest of the trip.