8.5
Very Good
From 64 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.6

Meal

8.0

Location

8.5

Service and Facilites

8.6

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Traveler Reviews ZAZZ Urban Ho Chi Minh Hotel

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Customer reviews
Truong T. T. P.
icon-Business
Business
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9.4
/10
Reviewed 4 week(s) ago
Convenient location for traveling. Reasonable price. Clean room. Enthusiastic staff. I checked out early, but the staff helped me leave my luggage at the hotel. After finishing my CV, I went to the hotel in the afternoon to get my luggage back.
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Accommodation's Reply
23 Jun 2025
Dear Guest, Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh. We are glad to know that you are satisfied with our convenient location, reasonable price, clean rooms and enthusiastic staff. We are always ready to assist guests in returning their luggage to bring the most convenience and comfort. We hope to welcome you back soon! Best regards, ZAZZ Urban Ho Chi Minh
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A***e
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10.0
/10
Reviewed 8 week(s) ago
Clean hotel, soft mattress, good night sleep without noise disturbance, great.
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Accommodation's Reply
28 May 2025
Dear Guest, Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh. We are pleased to know that you were satisfied with the cleanliness of the hotel, the quality of the soft mattress and the quiet space that helped you have a good night's sleep. We hope to welcome you back soon. Best regards, ZAZZ Urban Ho Chi Minh
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Trinh K.
icon-Staycation
Staycation
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9.7
/10
Reviewed 40 week(s) ago
Friendly staff, ok food, convenient location, it gave us a great trip 😊
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2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest, We would like to thank you for choosing to stay at ZAZZ Urban Ho Chi Minh and taking the time to share your experience. It is a pleasure to know that our friendly staff, delicious food and convenient location have contributed to your wonderful trip. We look forward to welcoming you back in the future to continue to serve you better. Best regards, ZAZZ Urban Ho Chi Minh
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LE HOANG L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 95 week(s) ago
Khách sạn sạch sẽ, nhân viên thân thiện
3 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh. We are delighted to know that you were satisfied with the cleanliness of the hotel and the friendliness of our staff. Your satisfaction is our motivation to continuously improve the quality of our services. We look forward to welcoming you again in your next stay. Best regards, ZAZZ Urban Ho Chi Minh
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Le Thi T. L.
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8.5
/10
Reviewed 147 week(s) ago
Friendly staff good infrastructure all ok
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2 people find it helpful
Accommodation's Reply
04 Oct 2022
Dear Ms. Le Thi Thao Ly, Zazz sincerely thank you for your interest and support in the service of Zazz Hotel. Zazz team appreciates your valuable feedback. Hope to have the opportunity to welcome you back to the hotel in the near future. Best regards, ZAZZ Ho Chi Minh - Team!
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Kim T. T.
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5.4
/10
Reviewed 157 week(s) ago
They didn't fulfill my honeymoon request, Really Bad service! We booked the room one week in advance before our trip. At the booking time, we request the"Honeymoon room with city view". By the way, we were there and they told me"They couldn't do it because they're quite busy at that day". After discussion, they promised that the hotel manager would call us and solve the problem soon. However, we didn't receive any call from anyone from the day we stay until now. 😢.
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3 people find it helpful
Accommodation's Reply
06 Aug 2022
Dear Mr. Kim, Very warm greetings from Zazz Urban Ho Chi Minh and we hope this message finds you very well! I would like to thank you very much for choosing us during your last visit to the City. We would like to take this opportunity to apologize for any inconvenience with we make unintentionally. We are all looking forward to welcoming you back to Zazz Urban Ho Chi Minh in a very near future. Best Regards, Zazz Urban Ho Chi Minh Team!
HUYNH HONG OANH
icon-origin-TRAVELOKA
9.7
/10
Reviewed 173 week(s) ago
Khach san rat tuyet voi, phong oc sach se, nhan vien than thien, tan tinh. Tren san thuong con co ho boi rat dep
5 people find it helpful
Accommodation's Reply
08 Apr 2022
Dear Ms. Oanh, Zazz Urban would like to thank you for your Very Good review and for sharing extremely positive about your experience of staying at Zazz. The entire staff appreciates your valuable feedback. We hope to have the opportunity to welcome you back to Zazz in the near future. Best regards, Zazz Urban Ho Chi Minh Team!
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Tran V. T.
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6.0
/10
Reviewed 182 week(s) ago
Drinking water from the 4 * hotel is poured into a glass jar for guests. I have never met a hotel that works like that, even motels they don't, because guests won't know what water the hotel staff give them to drink, water of unknown origin no one dares to drink, the hotel sells 300ml mineral water bottle price 30,000 is even more expensive than the airport. Shampoo and shower gel bottles are identical, with no captions or names on the bottle to distinguish them.
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6 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for sharing your sincere comments about your experience at ZAZZ Urban Ho Chi Minh. We are sorry to hear that some points during your stay did not meet your expectations. Regarding the use of glass bottles for drinking water in the room, we apply this solution with the desire to reduce disposable plastic waste, towards sustainable development and environmental friendliness. However, we acknowledge your comments on transparency and peace of mind when using, and will consider making adjustments to bring a better experience. Regarding shampoo and shower gel, we apologize if the bottle design is not clear, causing inconvenience during use. We will check again and update the appropriate labels to make it easier for guests to distinguish. We also would like to acknowledge your comments on the price of bottled water to review the pricing policy to better match customers' expectations. Once again, thank you for your feedback. We hope to have the opportunity to serve you better in your future stays. Best regards, ZAZZ Urban Ho Chi Minh
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Ha Thi H. T.
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9.7
/10
Reviewed 225 week(s) ago
I forgot my stuff, Zazz sent them to me in a very responsible and careful manner. Thanks Zazz
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4 people find it helpful
Accommodation's Reply
06 Apr 2021
Dear Mr. Paint, Zazz would like to thank Anh for your concern and support for the service of Zazz Hotel. The Zazz team greatly appreciated British feedback. Hope to have a chance to welcome him back to the hotel in the near future. Best regards, ZAZZ Ho Chi Minh - Team!
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Lu Thi K. P.
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9.4
/10
Reviewed 260 week(s) ago
room is clean, comfortable, modern, though small, the staff is super cute, friendly and enthusiastic
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5 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Guest, Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh. We are delighted to know that you were satisfied with the cleanliness, comfort and modernity of the room, despite its small size. We are especially grateful for your compliments on our friendly and enthusiastic staff. We will continue to strive to bring you the best experiences in your next stay. Best regards, ZAZZ Urban Ho Chi Minh
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Nga S.
icon-Family
Family
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10.0
/10
Reviewed 301 week(s) ago
Very oke always extremely good service. Beautiful room
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2 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest, Thank you for sharing your positive comments about ZAZZ Urban Ho Chi Minh. We are delighted to know that you are satisfied with the quality of service and room design at the hotel. Your satisfaction is the motivation for us to continuously strive to improve the quality of service. We look forward to welcoming you back in the near future. Best regards, ZAZZ Urban Ho Chi Minh
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Sanna K. S.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 302 week(s) ago
Very nice, great service and clean rooms. Highly recommend!
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Valued Guest, Thank you for sharing your experience at ZAZZ Urban Ho Chi Minh. We are delighted to hear that you enjoyed our service and clean rooms. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you again, and we will continue to provide excellent service! Warm regards, ZAZZ Urban Ho Chi Minh
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