8.7
Very Good
From 4,126 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about Golden Tulip Springhill Lampung
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Staff Friendliness (202)
Room Space (185)
Ambiance (182)
Bedroom (180)
Bathroom (158)
Hotel Area (158)
Taste (157)
Distance to City Center (153)
Family Friendly (151)
Variety (149)
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Traveler Reviews Golden Tulip Springhill Lampung

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Customer reviews
Koko B. B. U.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 hour(s) ago
After finding out that this hotel provides family-friendly services, I went there with my partner and children. We really enjoyed their service in one of the fairly spacious junior suites. Specially thank you Ms. Nabila for your kindness.
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Nurma A.
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8.8
/10
Reviewed 2 day(s) ago
The service is good, all the hotel staff are friendly, especially Ms. Nabiila, the best staff at Golden Tulip Bandar Lampung.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Nurma, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Juwita A.
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10.0
/10
Reviewed 2 day(s) ago
The hotel staff, Ms. Nabila, is very friendly and polite.
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Accommodation's Reply
26 Aug 2025
Dear Mrs. Juwita, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Herri L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The room is very clean and good views. Spacious parking area, and the staff are very friendly, especially Miss Nabila... :)
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Accommodation's Reply
26 Aug 2025
Dear Mr. Herri, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Amanda M.
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Business
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9.4
/10
Reviewed 3 day(s) ago
It was amazing, the room, the ambiance, definitely will back to stay again, love it.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The service is good, Ms. Givani, Citra and Mr. Dimas are very friendly.
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Accommodation's Reply
26 Aug 2025
Dear Guest, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our service. See you again at Golden Tulip Springhill Lampung. Sincerely, Management.
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D***o
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Staycation
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10.0
/10
Reviewed 5 day(s) ago
Thanks Ms. Nabila.. Very friendly professional hotel staff.
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Accommodation's Reply
23 Aug 2025
Dear Guest, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our service. We look forward to seeing you again at Golden Tulip Springhill Lampung. Sincerely, Management.
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A***a
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8.8
/10
Reviewed 5 day(s) ago
The amenities provided are excellent, from the welcome drink and cake to the room's cleanliness, and much more. The stunning ocean view from the balcony is also extraordinary, spacious, and clean, with chairs and a relaxing table. The staff, especially Nabila, was exceptionally impressive. Her service was excellent and very friendly.
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Accommodation's Reply
23 Aug 2025
Dear Guest, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our service. See you again at Golden Tulip Springhill Lampung. Sincerely, Management.
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Anrizal A.
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Staycation
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10.0
/10
Reviewed 5 day(s) ago
Clean room assisted by Ms. Citra, thank you Golden Tulip 👍👍
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Accommodation's Reply
26 Aug 2025
Dear Mr. Anrizal, Thank you for taking the time to share your review with us. We are delighted to hear that you had a wonderful stay with us and enjoyed the excellent service provided by our team. We look forward to welcoming you back and continuing to create exceptional experiences. Sincerely, Management.
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Bayudha S. M.
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Business
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10.0
/10
Reviewed 5 day(s) ago
The receptionist was friendly, thank you very much Ms. Citra and Ms. Nisha.
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Accommodation's Reply
26 Aug 2025
Dear Mr. Bayu, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Y***i
icon-Staycation
Staycation
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9.1
/10
Reviewed 5 day(s) ago
The service is excellent. I always book with marketing representative Ms. Ovi. The prices are quite affordable compared to other hotels in its class. The front desk representative, Ms. Nabila, is also friendly. The breakfast is varied and delicious. The rooms are clean and spacious.
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Accommodation's Reply
22 Aug 2025
Dear Guest, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are delighted to hear that you enjoyed our service. See you again at Golden Tulip Springhill Lampung. Sincerely, Management.
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H***i
icon-Leisure
Leisure
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9.4
/10
Reviewed 6 day(s) ago
hotel with nice sea view there are beams in each room especially deluxe room type I only have a little complaint regarding the restaurant food type sausages are not free to take even the cook in the omelette/sausage/egg section complained there were women going back and forth up to 3 times for strange sausage food if you like it then you definitely take it again that means it's delicious, pudding and fruit are also not free to take unlike hotels of the same level which are free to take that's all thank you
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Accommodation's Reply
22 Aug 2025
Dear Mr. Hasbudi, Warm greetings from Golden Tulip Springhill Bandar Lampung, thank you for your feedback. We apologize for any inconvenience that your experience did not meet your expectations. Your feedback is important to us and has been shared with the hotel team as a critical way to understand how we can provide exceptional experiences to our guests. Thank you for staying with us and we look forward to welcoming you back soon. Best regards, Management.
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I***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
The hotel staff are very friendly, especially Ms. Nabila, who is very friendly. However, the motorbike parking is not good, so the motorbike gets hot and gets rained on. Please fix it.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Indah, Warm greetings from Hotel Golden Tulip Springhill Lampung. We apologize for your review, which did not meet your expectations. Your review is highly appreciated and will help us improve in the future. We hope to continue serving you in the future. Sincerely, Management.
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tjen l. t.
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Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
The hotel is nice. The room is clean. The bathroom also has clean sheets. The reception staff is friendly and fast service. The breakfast is okay, varied, and delicious. I only have one complaint. My room faces the sea. There is a balcony to sit on. Chairs and a table are provided. It should be comfortable, so you can see the city in the distance with twinkling lights. But it doesn't last long because it's hot. The outside AC unit is placed there. So you can't sit outside for long.
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Accommodation's Reply
22 Aug 2025
Dear Mrs. Tjen, Warm greetings from the Golden Tulip Springhill Lampung Hotel. We apologize for the review you provided, which did not meet your expectations. Your review is highly appreciated and will help us improve in the future. We hope you will continue to trust us to serve you again in the future. Sincerely, Management.
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Achmad R. P.
icon-Leisure
Leisure
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9.7
/10
Reviewed 7 day(s) ago
Please provide hot water (shower and sink). It only stays warm for a few minutes at first, but it doesn't stay hot after that.
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Accommodation's Reply
22 Aug 2025
Dear Mr. Achmad, Warm greetings from the Golden Tulip Springhill Lampung Hotel. We would like to take this opportunity to extend our sincerest apologies for any inconvenience you may have experienced. Your review has been invaluable in helping us improve our services in the future. We hope you will continue to trust us to serve you in the future. Sincerely, Management.
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Muhammad F. H. N.
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Business
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8.5
/10
Reviewed 1 week(s) ago
Everything is ok, only the room AC takes a while to cool down.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Muhammad, Warm greetings from the Golden Tulip Springhill Lampung Hotel. We apologize for your review, which did not meet your expectations. Your review is highly appreciated and will guide our future improvements. We hope to continue serving you in the future. Sincerely, Management.
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Hendro C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A very comfortable hotel for a vacation, the location is close to tourist attractions and the city center, the rooms are also very spacious and have a sea view so it is very suitable for a vacation with family, and assisted by the Relations Officer Ms. Nabiila who was friendly and very helpful during our stay there, thank you Hotel Golden Tulip 🙏
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Accommodation's Reply
20 Aug 2025
Dear Mr. Hendro, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Bayu k.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Nice room, friendly staff with Mbak Citra and delicious food.
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Accommodation's Reply
22 Aug 2025
Dear Mr. Bayu, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Andika S.
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10.0
/10
Reviewed 1 week(s) ago
The staff is very friendly with Givani, the room has no problems, the food is delicious, the facilities are good.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Andika, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Juliyan
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean rooms, friendly staff, assisted by Ms. Citra, and delicious food, nice view.
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Accommodation's Reply
16 Aug 2025
Dear Mr. Juliyan, thank you for staying at Golden Tulip Springhill Lampung and sharing your pleasant experience with us. We are very happy to hear that you had a good impression of our service. See you again at Golden Tulip Springhill Lampung. Best regards, Management.
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Number of reviews per page
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