I booked two Deluxe rooms here. Aside from the relatively good location (about 800m from the beach), everything else, from check-in to room service, had numerous drawbacks: * Delays: The hotel stipulated 2 PM check-in, but they didn't hand over the rooms until 3 PM. Even though the room was over an hour late during peak season, the staff didn't offer any apology. ** Careless room cleaning and towel replacement (the biggest drawback): On the morning of the second day, I requested both rooms be cleaned and the towels replaced. Around 9 PM, when my family returned from our outing: + First room: The staff only replaced one towel; the old, used towel was simply folded and left on the shelf. + Second room: There wasn't even a single new towel; the room was completely filled with the old one! Neglectful handling of the issue: I called the reception desk to complain about the lack of towels, and they said, "It's peak season, we'll have to go find some," then ignored me for over an hour. I had to call a second time before they finally brought towels to one room; the other room was left unattended. ➔ A busy hotel during peak season is the hotel's responsibility, but neglecting basic hygiene items and then acting in such a evasive and unproactive manner is unacceptable.

The hotel is right in the city center, with plenty of food options.

The staff are friendly and enthusiastic.

Everything in this resort is totally great, it is a perfect place to relax and heal after stressful days

The hotel is clean, the staff are helpful, and there are convenient places to eat.

The staff were very friendly, but the soundproofing in the room was a bit poor. The room was very nice, with a beautiful view.

The rooms are spacious and clean, the staff are enthusiastic and lovely, and the location is right in the center. If you're traveling by motorbike, you can park right at the hotel, and if you're traveling by car, there's a parking lot 150m away. I booked it at a very reasonable price.

Friendly staff, good service. Nice and clean rooms.

Nice room, clean, nice view. Very ok

I stayed at this hotel for 1 night. Despite being a 5-star hotel, the quality is not as good as 2-star. Everyone should consider when choosing this hotel. I had a clogged toilet 5-6 times a morning and couldn't fix it. The receptionist is unprofessional, pays money and then asks guests to pay more. Not to mention the room has a bad smell, the toilet is dirty, and there is no car park. 5 stars is not deserved. Guests who do not use noodles are forced to pay, and the inspection room is not thorough, affecting guests. In short...

Chậm như Rùa Bò, Phòng chìa khoá Hư, Nhân viên không thân thiện

Khách sạn sạch sẽ, đẹp, giá hợp lý, tiện đi bộ 800m là tới Gold coast và Nha Trang center.

Clean room, friendly staff

Check in is quite long, and the time to the hotel to receive the room is very long!!

The service quality is very good, the staff is enthusiastic, the room is beautiful, the view is beautiful, should experience

khách sạn sạch sẽ. Bữa sáng hơi nghèo nàn hì. Có dịp sẽ quay lại

Hồ bơi đẹp, nhân viên thân thiện, phòng ok, nằm ngay trung tâm thuận tiện di chuyển.

Dịch vụ rất tốt. Nhân viên nhiệt tình.

Nice view good security rooftop is awesome