Overall Ratings & Reviews Virgo Hotel Nha Trang

New party date is not refundable

The room was spacious, I found it quite clean when I first checked in, but on the second night, there were 2 cockroaches crawling out from under the bed. I stayed for 3 nights, and in the morning I called the housekeeping staff before going out, but when I returned, the room was cleaned quite roughly. The male receptionist on the night I checked in was not very friendly and welcoming to guests.

Yesterday I experienced the Virgo hotel. It is a 5-star hotel but the customer service there seems to be only good for foreign guests. As for domestic guests, it's fine. I checked in at 12 noon, when I checked in, the hotel charged an additional 30% check-in fee. Usually, around 12 o'clock, if there are rooms, the hotel will let guests go up. But let's just consider it the hotel's rule. When consulting about service floors and breakfast, the receptionists did not advise guests but simply gave guests a board for taking pictures without giving any further advice. For example, I gave a brief consultation and asked guests to take pictures, which is fine because I am a 5-star hotel. Then when I checked in, you said there were free complimentaries on the table. There were also 2 bottles of water in the refrigerator that were charged. But when I checked in, I had nothing but 2 bottles of water in the refrigerator. When I checked out, I told the Guest Relations staff outside that my room was not available, but they did not pay attention or ask more about the issue the guest was complaining about. but only focused on asking if she used 2 bottles of water and paid. When I said I was saying it to complain, she said yes. Other than that, she didn't ask or apologize. Or maybe because I was a domestic customer, the staff didn't care? I gave a bad review because of such small points.

near the center, walking distance to the beach or restaurants, friendly staff, good and varied breakfast, super spacious room, only the view from my room can only see the Regalia hotel next door and nothing else 😥

My family and I have stayed at the hotel twice. Convenient location, many amenities. The busiest area in Nha Trang city, near the night market. Enthusiastic and friendly staff.

The hotel is very enthusiastic and supportive. My family had an emergency and had to change the date, the room type is non-refundable. However, the hotel cooperated with Travoloka to support guests. The vacation was wonderful. Thank you hotel and Travoloka. Next time I come to Nha Trang, I will still prioritize staying at the hotel.

hotel is very OK,, reasonable price only summer swimming pool at noon the pool water is cold, if the water is warmer it is ok

The service is very attentive, the receptionist is enthusiastic and cheerful. On June 23, 2023, I was here and now I am still here and when I have the opportunity to come to Nha Trang, I still visit Virgo hotel.

Friendly staff, clean room. Attentive service.

Khách sạn này ngay trung tâm thành phố, đi lại thuận tiện. Trải nghiệm kỳ nghỉ của gia đình mình khá tốt, đồ ăn ngon vừa miệng, các bạn nhân viên thân thiện, có ho tro cho thue xe máy.phòng sạch sẽ nhưng cơ sở vật chất hơi cũ. Khách đoàn khá đông

quá ồn ào phức tạp dùng bữa sáng ( vì dân china ) bị tra tấn ..lỗ tai ..( thức ăn ngon ..nhưng o thể thưởng thức được )dân china hỗn tạp thiệt

Nhân viên lễ tân dễ thương nên mình bù lại cho tất cả. Khách sạn pvu chưa tốt lắm. Phòng hơi hôi mùi cóng ạ

The room was clean, spacious, and well-equipped. The breakfast buffet had an array of options that delighted my taste buds.

Excellent value for money. Five-star service at a very reasonable price.

Booked a last-minute trip, and I'm glad I chose Virgo Nhatrang. Worth every penny.

The location, the staff, the food, the service-everything about Virgo Nha Trang is exceptional.

The rooftop bar at Virgo offers panoramic views of the city. It 's the perfect spot to unwind with a cocktail after a long day.

The sea-view swimming pool is a highlight of Virgo. Combined with delicious dining options, this is the perfect getaway.

The rooms are cool, and the pool is awesome. Plus, it's in a super convenient location. The staff is friendly too. Can't wait to go back – highly recommend!

Nice hotel room. Enthusiastic, friendly, cute staff.