This stay was a total disappointment. First of all, at check in, the receptionist refused to give me the 20% voucher for food that my status from this site allows, despite showing the proof of eligibility. This is the first time this has happened. Upon reaching out to this site's customer care, they eventually relented but we already felt awkward by then as we were sat in the restaurant.
Next, the rooms are SO DIRTY! Ours stank of old stale feet and the bathroom was mouldy (see photos) and the balcony chairs also dirty.
The hotel is far from the centre of town and as there isn't Uber it's costly (Peruvian standards) to get taxis to and from.
There is however a very nice restaurant within walking distance of the hotel. The hotel pool is great for summertime. Beds were comfortable and breakfast was good.
It's just not a 4 star hotel by any means from our experience.