Looks like it was a pretty solid business at one time. But now it's run down and poorly staffed. The restaurant and bar service in particular were so badly managed I heard customers complain about waiting 15 minutes for someone to take their orders. I chayyed with one table (There were only two tables occupied) who had waited 45 minutes for their order. I was standing next to them when the "Manager" said the kitchen had lost their order???!!! Finally the GM had to come to the hotel from home and comp'd them their meals. Staff were inattentive and seemed to be more interested in talking with each other, looking at their phones, or hiding in the kitchen. I travel a lot and was brought up in the Hospitality industry. None of this staff would have lasted a shift with us. Brecon was disappointing. As an ex pat visiting for the first time in years I found it run down, shops boarded up, litter everywhere and lazy construction workers on the square in front of the hotel; Oh and the bar across the road had a bunch of drunks sitting outside bellowing to anyone and everyone passing by until shut tap and then continued to loiter until the wee hours. The town council needs to get their act together. It was really an awful experience.

N

Nice hotel in a convent location. Shops etc nearby and great for our Welsh three peaks challenge (near Pen y Fan)

The staff are very welcoming and friendly. The breakfast was lovely and a good choice. The bar is open well seated and out side sitting area. the external fabrication could do with improving for a better welcoming. Unfortunately stairs were a bit much travelling to our room accommodation. But it's only @8 times in a day.Try ground floor. Shower pressure quite low, toilet floor needs a better clean. All in all not bad in our experience. Thanks to all staff.

We had a courtyard room which was very comfortable & clean. The staff were very friendly & helpful. Always enjoy our stays at the Wellington

Great rooms very spacious and comfortable.

Parking is an issue at this hotel. Room was clean and comfortable. Food at the function I attended was very good considering the numbers involved. Some training of the serving staff might help. One of them knocked my drink over, said "Sorry" and that was that. Drinks were very pricey.

Room ok staff excellent breakfast good but bathrooms could do with upgrading taps not in great shape and mouldy silicone around. Bath

Only downside for me was no parking facility. There is a long stay car park near the theatre. A charge of £5 during daytime and free overnight. But you have to update daily at 08.00 hours. This is about 1 10 minute walk from the hotel. Ours was a family get together and suited us being in the centre of town. Would stay there again staff were friendly and very helpful. Thank you Team

Great staff and quick having the key for a very clean room . Left large with a walk in. Disability shower room . On the ground floor courtyard. Nice restaurant and bar . In the middle of Brecon

Entire place is very tried. Staff were young and joking around a lot. They found it very funny they gave a new customer the key for a room that a customer was already staying in, and they walked in on him changing! The menu sounded great but what arrived was very standard. I’d give it a miss!

Great location, good breakfast selection and clean room.

Nice room but unfortunately very poor parking. They were digging up Brecon high street which made it a bit inconvenient, but it was planned maintenance so just one of those things.

Clean rooms, close to everything

The general cleanliness and condition of this hotel was poor. The floor of the room was sloping and was quite dissorientating when walking into the bathroom. In the bathroom, the shower curtain was stained and looked unclean. The wastebin looked very poor with a rusted lid. Bathroom floor not very clean and the grouting was missing from the corners of the bath. The paint was peeling of the inside of the windowsill. In the room, the kettle was grubby and had to be washed before use, the glasses also had greasy prints on them and also had to be washed before use. The headboard was marked (small tears). The towels and bed linen were clean and we had a comfortable nights sleep. Certainly not worth the money we paid, and as it is, we cannot recommend staying here. On a plus, the staff were very polite and accommodating.

It is very pet friendly. The staff are welcoming and nothing is to difficult. The breakfast was good with plenty of choice.

The room was clean but bathroom and the room itself looked tired and needed a bit of decorative attention. The veggie breakfast was good and there was plenty to choose from. The staff were polite and friendly.

Yes the breakfast was nice

Really nice stay. The only downside was the 7 minute walk to the nearest car park. Not a big thing I know but further than I anticipated

Yes the room was clean and the staff very courteous. Room was at the top of the house and the stairs (for me) were difficult. My new knee aside we did ask for a double room but had to settle for twin beds. As I had already booked a room for April we did try to make some amendments but it seems like we will have to wait and see. Food was good though.