Harper Wahid Hasyim, Medan by ASTON

Explore Harper Wahid Hasyim, Medan by ASTON
8.7
Very Good
From 2,513 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Harper Wahid Hasyim, Medan by ASTON
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Bedroom (76)
Ambiance (65)
Room Space (64)
Staff Friendliness (62)
Bathroom (61)
Distance to City Center (59)
Hotel Area (51)
Accessibility (48)
Surroundings (47)
Wifi (46)
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Traveler Reviews Harper Wahid Hasyim, Medan by ASTON

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Customer reviews
M***y
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10.0
/10
Reviewed 6 day(s) ago
Good hotel, comfortable and very clean.
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Accommodation's Reply
10 Jun 2026
Dear Valued Guest, Thank you for your positive review of our hotel. We are delighted to hear that you enjoyed your stay and that we maintain a clean and comfortable environment. Providing a comfortable and memorable stay is always our top priority. Thank you for your trust, and we hope to welcome you back again in the future. Sincerely, M. Kaushin Maret/Hotel Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
A very comfortable personal trip and helpful staff (they helped me find the nearest laundry place)
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your experience with us. We are delighted that you enjoyed your stay and found our hotel clean and comfortable. Cleanliness and comfort are our top priorities, and our entire team is happy when our efforts provide a pleasant experience for all guests. We appreciate your appreciation for the friendliness of our staff. Such positive feedback encourages our entire team to provide sincere, professional, and attentive service to all our guests. Guest comfort and satisfaction are always our top priority, and we are committed to maintaining and continuously improving the quality of our service to ensure every visit is a memorable experience. Thank you again for your trust in choosing our hotel. We hope to welcome you and your family back again in the future and provide you with an even more memorable stay at Harper Wahid Hashim Medan Hotel. Sincerely, Muh. Chausin Maret, Hotel Manager
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J***a
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
Pretty good for my solo staycation, because I was afraid of the blackout. The room is pretty spacious, the aircon is also great and cool. I love my stay for such a budget price.
2 people find it helpful
Accommodation's Reply
31 May 2026
Dear Our Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to know that your stay was comfortable and provided the peace of mind you were looking for during your visit. It is wonderful to hear that the accommodation, room comfort, and cooling system met your expectations while offering excellent value. Your kind remarks are truly appreciated and serve as great encouragement for our team to continue delivering memorable experiences to every guest. We look forward to welcoming you back to Harper Wahid Hasyim Medan for another enjoyable stay in the near future. Warm regards, Edi Suprayetno Hotel Manager
W***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Nice staff, delicious food. Enjoy!
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your pleasant experience with us. We are delighted to know that our team’s hospitality and the quality of our culinary offerings contributed to an enjoyable stay at Harper Wahid Hasyim Medan. Your kind appreciation truly means a lot to us and will certainly motivate our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back again for another wonderful stay in the near future. Warm regards, Edi Suprayetno Hotel Manager
H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Hopefully in the future there will be a basement parking area.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We greatly appreciate your comments regarding the hotel's parking facilities. This feedback will be taken into consideration to improve our facilities in the future. We hope to continue providing you with an enhanced stay experience. We look forward to welcoming you again at Harper Hotel. Sincerely, Adi Suprayatno, Hotel Manager
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H***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Recommended hotels in the city center 🫶
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted to hear that our hotel's excellent central location provided you with comfort and convenience during your stay. Your compliments encourage our entire team to strive for the best service and provide memorable stays for all our guests. We look forward to welcoming you back to Harper Wahid Hasim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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a***m
icon-Transit
Transit
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8.2
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the rooms are also clean and smoker friendly.
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1 people find it helpful
Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted that you enjoyed your stay, especially the friendly staff and the well-maintained rooms. We are committed to providing amenities that cater to the comfort of all guests, including smokers. Your compliments motivate us to strive to provide memorable stays and the best service on every occasion. We look forward to welcoming you back to Harper Wahid Hasim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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nurhayani s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Great location, clean rooms, great food, hope to stay at Hotel Harper again.
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2 people find it helpful
Accommodation's Reply
24 May 2026
Dear Ms. Nurhayani S., Thank you for taking the time to write a review about your stay at Harper Wahid Hashim Medan Hotel. We are delighted to hear that the location, comfort of the rooms, and the food provided a memorable experience throughout your stay. Your compliments motivate our entire team to continue striving to provide the best service to all our guests. We hope to welcome you back to Harper Wahid Hashim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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K***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 9 week(s) ago
The room was very clean, very spacious, clean, tidy, comfortable, cold AC, and the kids were happiest to get snacks in the mini fridge. Strategic location close to Ucok Durian, friendly staff, from security, reception, waiters, and roomboys, a varied breakfast menu, a comfortable, safe 3-day stay.
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1 people find it helpful
Accommodation's Reply
24 May 2026
Dear Guest, thank you for leaving a positive review of Harper Wahid Hashim Medan Hotel. We are delighted that the comfort of the rooms, the amenities provided, and the overall atmosphere made for an enjoyable experience for your family, especially the children. We also deeply appreciate your compliments on the kindness of all our staff, ranging from security and the front desk to food and beverage and housekeeping. Such positive feedback motivates us to strive even harder to provide the best service to all our guests. We are also pleased to hear that the hotel's convenient location and diverse breakfast menu contributed to a comfortable stay. We look forward to seeing you and your family again at Harper Wahid Hashim Medan Hotel. Thank you. Sincerely, Edi Suprayetno, Hotel Manager
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A***y
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
Always a pleasure to stay here, the cleanliness is unquestionable, the facilities are good, the staff and service are very good.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Harper Wahid Hasim Medan Hotel. We are delighted that your stay was positive. Your appreciation for our standards of cleanliness, hotel facilities, and the friendliness and quality of service from our entire team is a great motivation for us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Harper Wahid Hasim Medan Hotel again and provide even better service on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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Has M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel's location is close to the mosque, park, and culinary spots such as Coffe Crown, Bebek Slamet, and Ucok Durian, and the location is also convenient because it is not in a crowded and crowded area.
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2 people find it helpful
Accommodation's Reply
24 May 2026
Dear Ms./Mrs. Has, Thank you very much for taking the time to share your valuable feedback about your stay at Hapwahid Hashim (Medan) Hotel. We are delighted to hear that you appreciated our hotel's location, which provides easy access to various amenities and attractions in Medan, such as religious sites, entertainment venues, and popular restaurants. We are also pleased that the comfortable and tranquil environment contributed to your peaceful and enjoyable stay. Your compliments encourage us to always strive to provide the best service and comfort. We sincerely hope to welcome you back to Hapwahid Hashim (Medan) Hotel in the future. Thank you again. Sincerely, Eddy Supraetno, Hotel Manager
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 11 week(s) ago
My stay was quite a surprising experience. I had to wait about 15 minutes for my room even though I arrived at 3 PM. The receptionist was so-so, not particularly friendly, but compared to Aston hotels in other cities, the hospitality was definitely far from up there. The room service staff was friendly, the check-out receptionist was friendly, and the restaurant staff were also friendly. When I entered my room, I was surprised to find the water in the toilet, sink, and shower was cloudy like coffee, even though I was just about to perform ablution. I complained, and the hotel resolved the issue fairly quickly, although the water still wasn't clear (it remained slightly cloudy until we checked out). The room was right next to the elevator, with a good bed, large windows, and a fairly cold AC. Overall, aside from the water issue, the room was fine. The restaurant menu was quite varied, and the staff at breakfast were helpful and explained the menu. The tauco was delicious. The water issue was a real annoyance. The only compliment I received was an apology. For a hotel by Aston, this was quite disappointing.
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3 people find it helpful
Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience at Harper Wahid Hasyim Medan Hotel. We appreciate your detailed review, including your compliments on the friendliness of our staff in the room service, restaurant, and during the checkout process. We are pleased to hear that the comfort of the beds, room temperature, and the varied breakfast menu contributed to a memorable stay. However, we apologize for any inconvenience you experienced, particularly regarding the time it took to prepare your room upon arrival and the unsatisfactory water quality in the bathroom. We understand this significantly impacted your comfort during your stay, especially during your daily activities. For your information, this situation occurred due to a disruption in the water pump and filtration system, a technical issue at the time. Our engineering team immediately implemented repairs to minimize the impact. We take your feedback seriously to ensure that similar incidents do not recur in the future. We are saddened that the service you received did not fully reflect the standards you expect from our hotel chain. We will continuously evaluate and provide further recommendations to improve the overall quality of our service. Thank you again for your valuable feedback on improving our services. We hope to have the opportunity to welcome you back in the future for an even better experience. Sincerely, Adi Suprayatno, Hotel Manager
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wahyu r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
citylight view is the best 👍🏼
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Accommodation's Reply
24 May 2026
Dear Mr. Wahyu R, Thank you for sharing your experience with us. We are delighted to know you enjoyed the beautiful city light atmosphere during your stay at Harper Wahid Hasyim Medan. Your positive feedback truly means a lot to our team and becomes a great motivation for us to continuously deliver memorable experiences to every guest. We look forward to welcoming you again for another pleasant stay in the near future. Warm regards, Edi Suprayetno Hotel Manager
L***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The room was clean but it was a shame that the water in the yellow room and the sink took a long time to drain (room 210).
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2 people find it helpful
Accommodation's Reply
23 May 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We are delighted to hear that your room was comfortable and clean. However, we sincerely apologize for the issues with water flow and pressure in the sink area during your stay. We have reviewed and addressed your feedback to ensure continued guest comfort. We greatly appreciate your attention and suggestions, as they are crucial for the ongoing improvement of our hotel services and facilities. We look forward to welcoming you back to Harper Wahid Hasyim Medan Hotel for an even better stay in the future. Sincerely, Edi Suprayetno, Hotel Manager
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Purim M.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Strategic location and according to the price paid
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Accommodation's Reply
24 May 2026
Dear Mr. Purim M, Thank you for taking the time to write a review about your stay at Harper Wahid Hasyim Medan. We are delighted to hear that the excellent location and value for money met your expectations, resulting in a memorable experience during your stay. Your compliments motivate our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to Harper Wahid Hasyim Medan in the future. Sincerely, Edi Suprayetno, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
recommended for visitors to Medan
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Accommodation's Reply
03 Mar 2026
Dear Valued Guest, Warm regards from Harper Wahid Hashim Medan Hotel. Thank you for your review and feedback. We are delighted to hear that your stay was so enjoyable that you recommended us to other guests visiting Medan. Your compliments motivate our entire team to continue striving for friendly service, comfortable accommodations, and memorable stays for all our guests. We look forward to welcoming you again in the future and look forward to providing you with a similarly impressive experience. Sincerely, Adi Suprayatno, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
recommended for visit while
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1 people find it helpful
Accommodation's Reply
03 Mar 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hasyim Medan. Thank you for your kind recommendation and for choosing to stay with us during your visit to Medan. It is truly rewarding to know that your experience left a positive impression and that you would suggest our hotel to fellow travelers. Your endorsement means a great deal to our entire team, as we continuously strive to deliver comfort, attentive service, and a memorable stay for every guest. Knowing that we met your expectations encourages us to maintain the highest standards of hospitality. We look forward to welcoming you back on your next trip to Medan and ensuring another exceptional experience. Warm regards, Edi Suprayetno Hotel Manager
P***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Thank you for the experience of staying even though it was only 1 day for business purposes.
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your positive experience with us. We were honored to have the opportunity to assist you during your business trip, even if only for a short time. We hope that the services and facilities we provided made your stay comfortable and memorable. Your compliments motivate our entire team to consistently maintain the quality of our service. We look forward to welcoming you again on your next visit and expecting an equally impressive experience. Sincerely, Adi Suprayatno, Hotel Manager
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
The security officers were quick to assist with parking the vehicle, the check-in process was smooth, and the other officers were friendly.
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Warm greetings from Harper Wahid Hashim Medan Hotel. Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback regarding the preparedness of our security team in assisting with the parking area, the smooth check-in process, and the friendliness of all our staff. Your review is a valuable inspiration to our entire team to consistently maintain the quality of service and standards of excellence for all our guests. We believe that attention to detail and a genuine attitude of service are essential to a memorable stay. We look forward to welcoming you back to Harper Wahid Hashim Medan Hotel on your next visit. Sincerely, Adi Suprayatno, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
input about breakfast.. please also provide fish variants.. because there are guests who are allergic to eating cut chicken
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Accommodation's Reply
28 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. Your compliments are extremely important to our management team and will be taken into consideration to improve the quality of our service, particularly the breakfast experience. Regarding the menu variety, we understand that some guests have dietary needs and restrictions. Please be informed that our hotel regularly offers seafood three times a week as part of our rotating breakfast menu. However, we will take your suggestion into consideration further to ensure that future breakfast menus are more diverse and inclusive for all guests. We sincerely hope to continue providing you with a comfortable and memorable experience on your next visit. Thank you for your trust in Harper Wahid Hasyim Medan. Sincerely, Edi Suprayetno, Hotel Manager
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