The hotel is a beautiful combination of new and old. It’s very unique. Everyone was very polite and welcoming

Not a five star hotel. $500 a night. Room was bare with minimal amenities. 3.5-4 stay at best. Staff very unhelpful, no personal touch. I thought all 5 stars offered water upon arrival?

Really beautiful hotel with stylish rooms. The staff were extremely helpful. Excellent location for exploring Porto.

A lovely, comfortable high end hotel in a great location in town along a pedestrian walkway. The stand out is the staff - absolute lovely across the board. Food and beverages fabulous (Happy Hour 5.30-6.30pm was super) and the spa, sauna, steam room and plunge pool lovely. The gym looked great - modern equipment and super-clean. Our room was beautiful, in-room amenities perfect and bed spacious and comfy. We had a wonderful stay.

This was a wonderful hotel to stay at while in Porto. The location is perfect and the hotel and staff are top notch. Would highly recommend!

Lovely hotel in walking district, spa was wonderful for a rainy day in.

This is an absolutely lovely hotel in an excellent location. Above all, the staff, to a person, is exceptional-friendly, helpful and they all go beyond what might be expected.

Excellent all round

We had a very pleasant stay. The hotel location was convenient and made it easy to get around. The welcome gift was a great touch and made us feel truly welcomed. We also appreciated that there was a gift for our child, which was very thoughtful. The room was clean and comfortable. Overall, we had a great experience and would be happy to stay here again.

We only ate at the hotel in tbr evenings. It was two days befote we realised there was suplementary menu for evenings. We were in room 604. This neccessitated travelling from reception to the lifts to get to our room. Its painted black, its dark and poorly lit. Other guests referred to it as the dungeon. The bar area was cold people were sat eating and drinking with coats on. The large electric kept opening. The view from our room was greatacross to the cathedral and bishops palace. Ythe location in the middle of old town is great. When out of an eveni g we felt safe. Staff were friendly and helpful. Parts of the original palace were still visible.

Staff were all very helpful. Breakfast room was a little cold as the balcony door was always open. A very pleasant stay and ideally situated in the old town.

A beautiful hotel in the heart of Porto. It has been sympathetically design to a modern standard. The rooms are spacious, well equipped and quiet.

Room 24 is dark (very small window, no view) and next to a staff access area so the door was constantly slamming which was very annoying during the day, but otherwise it’s a lovely hotel - centrally located, wonderful staff and delicious food.

Wonderful, central location. Hotel was fantastic. We had the breakfast one morning- excellent. Bistro Lounge has great drink selections and also had a light meal- all great quality. Loved our room and the hotel overall.

The hotel was beautifully presented and in an excellent central position for all the sights. All the staff were very friendly and helpful. Breakfast was great with lots of choice and we made good use of the bar area. We didn’t eat at the restaurant although the menu looked good. The room was of a good size and had everything you would need. The beds were very comfortable and the bathroom was spacious with a good range of toiletries. All in all we had a great stay and would highly recommend.

Great hotel and wonderfully central location

Great breakfast selection and quality of food. The staff were all very professional and friendly. Our room was extremely comfortable and a real pleasure to stay in.

Beautiful hotel located at the center of everything I wanted to visit. Would definitely stay again!

Truly amazing location, kind and helpful staff, gorgeous property and fabulous views from our room! We wish we would have had more time to enjoy the spa. Incredible story of the complete restoration of the property. Of all the places we stayed on our 2 week trip around Porto and Lisbon, this was absolutely the best.

I was very disappointed that, despite a clear laminated A5note asking that any towels or flannels not left on the bathroom floor, should NOT be changed, all our hand / bath towels and flannels were without exception, changed daily. This is not in anyway environmentally sustainable and should be frowned upon by any responsible hotel chain. You did not even have any card giving a statement of your environmental credentials, which was most disappointing. The housekeeper / housekeepers continuously forgot to replug my CPAP breathing apparatus in, after they’d used the socket for their vacuum cleaner - just frustrating! On one afternoon, we arrived back to our room to encounter the room smelling like a restaurant kitchen. We suspected this originated from one of the housekeepers opening a corridor window (outside Rm 23) whilst she was cleaning our room and with our door open.