Beautiful grounds had a great time with friends

The room was a little tired looking and could use a refresh. The common areas are lovely. The restaurants have a nice variety for options. But what you pay for at the Ritz Carlton is the service - and it is worth every single penny! Everyone is so accommodating, friendly, and attentive. You feel welcomed and cared for in every

Kind of a perfect hotel experience.

My room smelled sooo bad. It smelled like a dog was in the room prior to me occupying it. I called the front desk multiple times in which they tried to resolve the issue by spraying the floors with a freshener. That solution worked for all is 15 minutes. I was just shocked that the Ritz Carlton’s rooms smelled bad especially since the hotel was known for having a really nice fragrance.

nice view of ocean from our patio. very spacious rooms.

Did not feel like a Ritz Service was ok but did not go out of way like they have at other locations

Room was spotless, staff were friendly and very helpful. Grounds were beautiful. Having to get up at 7am to reserve umbrellas and lounge chairs was not convenient - would prefer to make these reservations well ahead of my arrival.

Great refreshes around the property. Service is always excellent!

The beach/ room & overall hotel amenities were spectacular! Beast beach of palm beach

They downgraded the room I ordered from ocean view to coastline (which was actually parking lot) and didn't refund my money! It is unbelievably bad behavior and service from what is supposed to be a luxury resort.

No service at the beach.

The staff everywhere in the hotel, at the pool were amazing. They learned and knew our name throughout our 4 day stay. They were genually kind and helpful. the Room was spotless and came twice a day. We were very suprised. Thank you again.

Clean room - great service - amazing!

What stood out was the exceptional service we received from the minute we arrived to the time that we left from every single person there. Front door, front desk, restaurant staff, beach and pool staff. Shout out to Vianca from guest relations who went above and beyond to make our stay at the Ritz for my birthday extra special!

All staff were amazing

Very Clean , Friendly staff and service . Very accommodating.

Room

The service was first class.

Yes

EVERYTHING was wonderful!!!!