We stayed 9 nights at this hotel. I will start off with the rooms first. They are very old and in need of major updates. Rust in the bathrooms, peeling and cracking all over walls, beds are uncomfortable and make noise with smallest movement. Walls are not sound proof at all. We could very clearly hear the conversation the people were having in the next room. Even them unzipping their luggage. They were painting on the floor we were on and the smell was strong. Room service did do a great job cleaning our room everyday. The pool is nice and the lobby is kept clean as well as the public washrooms. No activities for children on the grounds which was very disappointing. Come evening time there was nothing for them to do. They have two pool tables and my 8 year old was not allowed to play with us while under our supervision. The buffet was decadent but not a lot of variety day to day. It was kept clean though and we always felt safe eating there. They would constantly replenish food and not kept out for too long. The restaurants were great and the servers were very kind and accommodating. The hotel does not feel very secure though. Anyone from the beach could easy walk into the resort if they wanted to. If you have small children be careful that they don't have any accidents on the bed as we were charged an absurd amount to have the sheets changed which is very unfortunate considering the amount of money we spent to stay at this place.

Everything was great, from the friendly staff, extra amenities, cleanliness of the overall resort. Loved it.

Clean rooms good staff right on the beach

Location deserves a 10, you could not get a nicer Beach on the hotel zone. You are by a cove. The water is very calm and The view from the rooms is breathtaking. The hotel itself could use a revamp and upgrade. I feel like most of the hostel staff is amazing and does a great job. But there are a few that could use some training. The food at the restaurants was very good! Could use a little more clarity on what's included in the all-inclusive to make things a little less confusing when you order. Definitely ask your waiter what's included in the all-inclusive before you order. Overall the hotel is good and our stay was very pleasant.

The only thing I can say is that the beds were very uncomfortable. Felt like I was sleeping on a concrete sidewalk. I will never stay there again because of this, unless you get new mattresses. Staff was amazing, especially Bernie at the swim-up bar window!!

Room was ocean front but outdated. Bathroom only had one shower door. The water from the shower spilled into floor causing a lot of wetness on floor. All the restaurants were not able to be RSVP. Mexican option was booked for months out. Bar, food, n restaurants were easy to access. Resort pool n beach were close to each other. That was the best part of the resort. Room service was top notch.

Very nice upgraded room. Had ocean view and it was great b

Had great time at Krystal Cancun. The only thing is it didnot have much activities for kids. Wish they had kids night show, magic show etc for kids fun

Rooms were clean, staff were great, res

The check in was great, and the staff.

Great

We were very desapointed with the food and drinks. If it wasn’t for the sun and the beach we wouldn’t enjoy our vacation at all. Would we go back, maybe with a lot of reservations.

Staff and amenities were great

Great experience!! Had a great time and the best service

The first room that was assigned i wasnt happy with, but they were very helpful and moved us to a different room which made us happier. Staff is always greeting us and we enjoyed our stay.

Clean room, staff was mostly friendly and always tried to make your stay the best

Absolutely loved it! Great location for the beach, customer service is very friendly and the food was delicious

Clean room

The location is one of the best

everything was excellent, except room tempetature was 17 celcius, too be truly, it was too cold to be in the room