Good

Spa not working My guest not allowed to enter in to reception who came to hand over a parcel to me and security made her to wait till I came back from work in the night Disappointed with service I raised the complaint on spa , manager never showed up

Great visit

Book this hotel fot stop over but the location was terrible

The stay in the hotel was very good. The staff was very informative and helpful, even though my French was not up to par with theirs. The room was excellent, and the breakfast was acceptable. The gym was adequate for a hotel. The location and the neighbourhood are sketchy, but there is security. If you use the hotel airport shuttle, remember it will cost you 25 Euros; nothing is free in Madagascar.

Certainly a good place

- small room, no carpet. - bathroom light was not working when turned on. - shower handle broke as I was taking a shower. - room has only 1 free socket. Therefore you can only charge one device at a time. - breakfast is average. - corridor smelled of cigarette on arrival. - airport transfer is overpriced, yet it is included in other properties booked on this platform. - hotel is not responsive to emails or calls.

It's ok hotel. Not very luxurious. View is also not good because of no lake water.

The staff efficient and professional

It is ok

Ok

Clean modern and comfortable hotel of international standard but let down by showers that alternate between hot and cold and silly promotional slogans

Staff at reception were inexperienced. Although I am a gold member with hotels.com, it took them more than 1/2 hour to check me in. I had charges on my bill that were mine. It took them forever to sort the issue out. The same happened to other colleagues who stayed at the hotel at the same time. Additionally, we had to wait more than one hour in the shuttle waiting for one person who never showed up. This is unacceptable given that we had arrived after midnight after a 20 hour flight and we were charge 20 Euros per person.

The place is clean and the food is top class, very affordable. The staff are all friendly and can speak English very well

At the airport pick up, it was raining, the drivers did not even dare to look after the guests at the exit gate. Some random people ask if we have taxi booked and we responded that we have shuttle from Ibis. Then, they brought us to the driver outside. He was then busy arranging the baggage that are already in the car, with the back seats folded and left us outside wet under the rain pouring. the bags were moved in and out between cars. The checking went fine. there was no information of what I will expect in the hotel, what included in the booking, etc. Arriving at the room, the door was hard to open. the key did not work for quite longtime. the Hotel staff thought that my key was expired since it was held near a phone. After pushing with force, the door finally opened. One employee come back to return some staff for me and I have difficulty to open the door from inside. The room smells humidity so mu allergies kicked in immediately. one lampstand did not work. The internet is so bad. the water in the shower was very small. the rain at the airport is better than the water from the shower. At the breakfast time, apparently, my room was booked without breakfast, while it was advertised during my booking that it is included. I asked if it can be included and I will pay. The reception team( 2 young ladies) said that they cannot change it. So I decided to move out to a better hotel. At 9am, they ask my room key if I move out while my room is paid until noon.

Good service, location and value. Busy street with some shopping and dining options.

The staff is friendly. The location is next to an excellent restaurant, the Plantation.

I spent 2-nights at the Ibis while waiting for my covid-19 test results when arriving in country (a requirement for entry into Madagascar). This means I was confined to the room for the majority of the stay. The room was clean, good temperature control and comfortable bed. The bathroom was clean and the shower had good water pressure. During quarantine I ordered room service which had a good selection (Amy's Place restaurant), prompt and reasonably priced. Tip: they have to bring you the menu, so I just took photos of all the pages on my phone for later use. Wifi is good, strong enough to stream and even sustain a VPN. After quarantine: They called me the 2nd night that my test results came back and I could leave. The last morning i enjoyed breakfast in the restaurant which was lovely. All the staff were wonderful, friendly and helpful. My only comment is it would be good to create an info sheet to leave in the rooms about the rules - how to do breakfast, when to expect a call, etc, but the quarantine rules were still very new so i suspect that everyone is still trying to figure things out. Thank you for making an annoying situation more comfortable.

Great place convenient to La City mall.

Well located no-nonsense 2* + / 3* - pied a terre if you have to do business in the Ankorondrano district. IBIS is a brand from the Accor Hotel group and all fittings are at European standards. Ask for the view over the garden/swimming pool. The staff is courteous and well trained though checking in at around midnight was very slow.