Overall Ratings & Reviews Best Western Plus Hotel Terraza

That staff was welcoming and attentive to our needs, the breakfast area was superb and courteous.

The employees has all of them excellent customer service. The first room smelled like humid , so we requested to move in to another room. Also, the handicap ramp was very steep and I could not use it, I has to use the stairs even with my knee hurt,

I would rate this hotel average; the staff is all very friendly. There is a nightclub somewhere around the hotel where you can hear the music; usually it was off by 12am. The week we stayed the elevator was not working, good exercise going up to the third floor except when I had to carry all of the bags of souvenirs.

Satisfied

Ok

Si buscas un lugar con moquetes viejas y olorosas encontrarás el lugar de tus sueños. Tampoco cumplirán con lo que te prometen, por ejemplo si los eliges porque dicen que tienen caja de seguridad, te dirán que no está en la habitación y que podrás acceder a una en la administración pero para abrirla necesitarás una llave física. Lo bueno es que te debes quedar feliz porque en 9!meses solucionarán todo.

Buen precio y buen servicio

personal muy amable

This hotel is very old with 4 stars prices when it’s not even a 2. The breakfast was horrible, the elevator was not working. All the tables, chairs, beds were in bad conditions and the whole property had a bad smell

Very Old no elevator

Great stay for the night!

Un lugar seguro y bien ubicado. El servicio de habitaciones es muy bueno.

This hotel is small and beautiful

El personal muy amable y muy educados

Property is ok, but a little old. Elevator wasn't working.

Se los recomiendo

Excellent value for money!!

This was a nice establishment. Not a 5-star by far, more like a 3.5 stars. I have to say, all the staff was great, super cordial and very accommodating! The complimentary breakfast was different each day which was good. In my personal opinion, if the B.W. wants 5 stars they need to pay attention to the minor details in the astetics such as the moldings, the worn out old carpets, invest in sound-proof windows, etc. The inside of the rooms look aged. Es un establecimiento agradable. Definitivamente no es 5 estrellas, más bien un 3,5 estrellas. Tengo que decir que todo el personal son estupendos, super cordial y muy serviciales. El desayuno de cortesía es diferente cada día, lo que estaba bien. En mi opinión personal, si el B.W. quiere 5 estrellas tiene que prestar atención a los detalles menores en la estética como las molduras, las alfombras viejas y desgastadas, invertir en ventanas insonorizadas, etc. El interior de las habitaciones se les ve los años de uso.

Excelente Ubicacion y atencion de primera.

room wasn't ready, elevator wasn't working my room wast at the 4 floor