6.6
Pleasant
From 148 reviews
Cleanliness

7.6

Room Comfort

7.0

Location

6.0

Service and Facilites

7.2

Traveler Reviews Hotel Excelsior

Number of reviews per page
20
40
Top reviews
ZHI LIANG
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Deberían clausurar este lugar por estafa
Jaime Rene
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Buena atención y habitación muy limpia
Jorgealberto
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very quiet place and very comfortable the rooms
Joel
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Everything was very good.
Roman
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Gorgeous hotel. Best deal in the city. Cant wait to stay again.
Norma
icon-Business
Business
10.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Excellent service.
JJ
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The property shares the pool area with another associate for after parties that last up to 6am. Very noisy and people at front desk joins the after party employees.
Henry
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Closer to the American embassy,traffic horrible,give yourself extra time.
Ana
icon-Business
Business
4.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

There was no place in the hotel to buy water or food, I had to go out of the hotel which looks a dangerous area just to get some water. There was not hot water.
Juana
icon-Business
Business
4.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

La cama hacía mucho ruido casi no pude dormir
Carlos
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

The hotel is good
Andrea
icon-Business Family
Business Family
2.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The neighborhood is terribly unsafe. I feared for my safety even in my room. I closed the curtains and put a chair in front of the door because the lock chain was broken. The room smelled of mold and the bathroom was filthy, I could see hairs in the nooks and crooks. The hotel felt rundown and the pool was not available. There is no restaurant or bar. I hated every moment of my stay and left as soon as I could the next morning. The pictures are deceiving. The lobby looks classy, but the rest of the hotel is not so well maintained. I DO NOT recommend. One good thing though: the water pressure was great. That’s it. If I wasn’t worried I would get fungus on my feet, I would have enjoyed the shower.
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Raul
icon-Business Family
Business Family
2.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

This place is rundown ,there was no water ,i do not recommend. Not worth it.
Dennis
icon-Business
Business
2.0
/10
Reviewed 130 week(s) ago

Hotels.com verified review

las habitaciones no tenían agua, me alojaron en una habitación mas económica (bajo el mismo precio) que no era la que había reservado, no tenían agua caliente, no lo recomiendo en su pagina c
Juan
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 154 week(s) ago

Hotels.com verified review

On eleven days that I stayed they cjhange my room twice do to calf on shower Way to noises
Michael
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

Part of the reason i booked was because of the casino but it was closed. In fact the hotel looked like it was closed. Its a big beautiful hotel but i think i was the only guest my first night. The saving grace was the staff who were excellent and attentive. They were the reason i decided to extend my stay
VLADIMIR
icon-Leisure
Leisure
10.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

Good and great service from all of staff
Nataly
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

.
Maria
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

I Did not like anything. Dirty, toilet did not flush properly. Weird odor on the hallways. Pool was never able to be used it was closed for cleaning. The staff was negligent on the room changing.
Verified traveler
10.0
/10
Reviewed 399 week(s) ago

Expedia Group verified review

Very good and good service I am really happy with the staff from the hotel nice food food that restaurant but the breakfast not too good because every day was the same thing other than everything else nice
Number of reviews per page
20
40